Present
WHAT WE WILL DISCUSS
AI is no longer experimental — but many organisations remain stuck in pilot mode. The challenge now is scaling conversational and agentic AI into secure, governed solutions that deliver real customer and business value.
Join Ben Hancock (NiCE) and Alex Steven (NTT DATA) for an executive roundtable exploring how to move from proof-of-concept to production.
We’ll discuss:
- What conversational and agentic AI mean in practice
- Where to start — and how to prioritise use cases
- Designing AI agents with trust, governance, and brand alignment
- When humans should remain in the loop
- How to scale from isolated pilots to enterprise-wide outcomes
A practical discussion focused on turning AI ambition into measurable impact.
AGENDA
12:15 – 12:30
Welcome
12:30 – 13:15
Roundtable Discussion
13:15 – 14:20
Networking Lunch
14:20 – 14:30
