Presents
WHAT WE WILL DISCUSS
In highly-regulated industries, innovation is never just about technology — it’s about trust, compliance, and measurable outcomes. The shift to AI-enabled CX platforms has created new possibilities for personalization and efficiency, but only if the underlying architecture can meet industry-specific standards for governance and control. This is even more important as the Insurance Authority will soon release a new set of guidelines focusing on data privacy, operational resilience, and accountability.
This private dinner brings together senior CX, IT, and operations leaders from insurance, banking, telco, and utilities to explore how Verint’s open, hybrid-ready platform is helping organizations modernize securely and intelligently. Recognized by CrayonIQ as a leader for its ability to deliver AI-native CX at enterprise scale, Verint combines deep analytics, data orchestration, and partner strength to simplify transformation in even the most complex environments.
We’ll discuss:
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- How leading firms are embedding AI responsibly within regulated frameworks to drive measurable business outcomes.
- How regulated industries are leveraging AI to both differentiate and minimise risk.
- The role of analytics in predicting customer intent, optimizing performance, and improving ROI.
- How to scale innovation through trusted partners and composable ecosystems.
- New guidelines to be released by the IA (Hong Kong Insurance Authority)
AGENDA
17:45 – 18:00
Arrivals & Registration
18:00 – 18:15
Welcome & Introductions
18:15 – 19:15
Roundtable Discussion
19:15 – 20:30
Networking Dinner
20:30
Wrap & Event Close
SOLUTION EXPERT
Matty Kaffeman is a high-performing sales leader with a strong track record of exceeding targets and driving business growth across North Asia, Korea and Japan. With deep expertise in B2B, B2C, and OEM sales, he has successfully led teams, managed distributor networks, and built strategic partnerships across diverse industries.
He brings hands-on experience in CX automation, key account management, trade show execution, product training, and direct marketing—combined with a sharp focus on customer success and operational efficiency. Matty is a strategic thinker and skilled negotiator, known for resolving complex challenges and delivering tailored business solutions.
His leadership style emphasizes collaboration, critical thinking, and a results-oriented mindset, making him a trusted driver of sales performance and organizational impact across the region.
