The $734 Billion Question:
Positioning for Asia Pacific’s AI Market Explosion

The Future Reality:

Asia Pacific’s AI market is set to surge from $83.75 billion to $734.76 billion by 2030, transforming 164 million roles and reshaping how enterprises compete for customer loyalty. Yet despite record AI investments, only 34% of CEOs trust their AI while 59% of customers switch brands after poor experiences.

2030 Market Imperative:

• Singapore’s GenAI market hits $5.09 billion (46.26% CAGR) while quantum-classical systems come online
• Thailand’s social commerce reaches $125 billion through culturally-intelligent AI platforms
• Indonesia’s archipelago-scale AI serves 402 million e-commerce users with local precision

The Executive Challenge:

• Build workforce capabilities for rapid AI-driven transformation while keeping CX intelligent, adaptive, and profitable.
• Deliver AI-mediated customer interactions that balance personalization, privacy, and performance.
• Integrate CX and ERP to unlock actionable insights and drive smarter, real-time decisions.
• Make CX investments that enhance engagement, reduce costs, and differentiate in an agentic AI world where 15% of decisions are autonomous.

This executive roundtable will explore strategies for integrating AI, CX, and ERP systems, unlocking customer data value, balancing personalization with privacy, and maximizing ROI from CX investments to stay ahead in the digital economy.