A Virtual Wine Tasting Session
From Chaos to Clarity:
How Human-Centric AI
Transforms IT Service Delivery
Presented by
WHAT WE WILL DISCUSS
AI is rewriting the rules of IT—but most organizations are still playing catch-up.
Despite years of AI hype, 70% of IT teams have not increased automation or AI workflows since 2020. The result: stalled initiatives, rising costs, and frustrated employees.
Join Nexthink for an exclusive virtual wine-tasting discussion where IT leaders and digital workplace experts reveal how to make AI adoption measurable, safe, and people-focused—not chaotic. Discover how a human-centric approach to AI and Digital Employee Experience (DEX) can flip IT from reactive firefighting to proactive, outcome-driven excellence.
In this interactive session, you’ll learn how to:
- Transform AI from hype into measurable ROI by embedding visibility, governance, and automation into daily IT operations.
- Use DEX intelligence and AI-powered automation to improve service quality, speed, and cost control—without overhauling your tech stack.
- Empower employees with guided, compliant, and productive AI adoption that prevents recurring issues and amplifies human performance.
Seats are limited. Join this curated session and discover how to turn AI potential into productivity—while enjoying a sommelier-led tasting experience.
AGENDA
16:00 – 16:10
Session & Participant Intro
16:10 – 16:30
Guided Wine Tasting by an Expert
16:30 – 17:20
Interactive Discussion on the Topic
17:20 – 17:30
Closing
SOLUTION EXPERTS
Tim Flower
VP of DEX Strategy at Nexthink
Tim Flower is the VP of DEX Strategy at Nexthink and the co-host of the DEX Show Podcast, a show dedicated to technology and change-management professionals interested in improving the way we work. He has worked in enterprise IT for over 30 years, and since joining Nexthink in 2015, he has helped businesses large and small around the world to understand the power of information when viewed through the end-user.
Tim is also the author of the new book, DEX for Dummies, a practical guide for organizing and executing an effective DEX strategy in any organization.