Join us for an exclusive roundtable dinner tailored for contact centre leaders across India’s BPOs, E-commerce, Healthcare and other key sectors. Hear from Cisco Webex experts Sarang Shah and his team as they share hands-on strategies for turning contact centres into strategic growth engines.

Over a buffet dinner, we’ll explore how to:

• • Drive cost efficiency and scalability by automating routine inquiries with AI agents, easing live agent workload and operational expenses.
  • Create frictionless omni-channel journeys by unifying voice, chat, and social channels for seamless handoffs and faster resolutions.
  • Enhance agent productivity and retention with real-time insights and AI-driven coaching to enhance productivity and customer satisfaction.
  • Deliver personalized customer experiences through context-aware routing and customer data engagement, driving deeper engagement and loyalty.
  • Accelerate business agility with a cloud-native contact center platform, enabling faster service rollouts and adapting to evolving customer needs.

Take away actionable insights to modernize your contact centre operations, elevate agent performance, and deliver the proactive, personalized experiences today’s customers expect.