AI-first GBS:
Accelerating shift to
value-driven approach

A Half Day Conference at
Sheraton Grand Pune Bund Garden Hotel

13th June 2025 • 12:00 PM – 5:00 PM IST

Powered by

EdgeVerve

AI-first GBS:
Accelerating shift to value-driven approach

A Half Day Conference at
Sheraton Grand Pune Bund Garden Hotel

Friday, 13th June 2025
12:00 PM – 5:00 PM IST

Powered by

EdgeVerve

WHAT WE WILL DISCUSS

Global Business Services (GBS) organizations are at an inflection point. Under mounting pressure to deliver more with less and shift from cost to value centric model, the move to AI-driven operations is no longer a choice—it’s quickly becoming a mandate to sustain growth & competitiveness.

As the GBS model enters its next phase of transformation, AI is emerging as the defining lever for reinvention and differentiation.It’s unlocking unprecedented efficiencies, augmenting talent, uncovering actionable insights, and accelerating enterprise-wide value creation. Progressive GBS enterprises are not keeping AI as just a page in their playbooks, they’re rewriting their playbooks with AI.

Join us for an exclusive, invite-only half-day experience that brings together GBS and GCC leaders, industry experts, and transformation partners to decode what it takes to become an AI-First GBS.

Through visionary keynotes, candid customer stories, live demos, and sector-specific roundtables, you’ll walk away with a blueprint to:

  • Scale AI-powered intelligent operations across the enterprise
  • Drive tangible business outcomes, beyond efficiencies
  • Accelerate your digital transformation into an AI-powered GBS future

This is where tomorrow’s GBS takes shape. Start to Be there today.

AGENDA

12:00 PM – 12:15 PM

Registration & Welcome Tea/Coffee

12:15 PM – 12:40 PM

Keynote
What’s Next for GBS: The AI Inflection Point

Principal Analyst at Forrester

12:40 PM – 01:00 PM

Partner Speak:
The Rise of AI-First GBS: Disrupt or Be Disrupted

WW GSI Portfolio leader at Amazon Web Services

01:00 PM – 02:00 PM

Networking Lunch

02:00 PM – 02:30 PM

Demo
Building an AI-First GBS: Vision to Execution

Director – Product Management at EdgeVerve

02:30 PM – 03:00 PM

Panel Discussion
Reinventing GBS: Driving Business Transformation Beyond Cost Savings
Moderator:

Director – Product Management at EdgeVerve

Panelists:

Principal Analyst at Forrester

WW GSI Portfolio leader at Amazon Web Services

Regional Head – GCC at ICICI Bank

Ratnika Mishra is managing 150+ Global Capability Center relationships in Pune. A seasoned banker with 19 years of experience, she brings deep expertise in corporate and transaction banking, MNC relationship management, and global business development. As part of ICICI’s Associate Leadership Team, she also leads initiatives like Global Connect, partnering with international chambers and consulates. An MIT Pune alumna, she blends financial acumen with a strong tech orientation.

03:00 PM – 3:45 PM

Breakout 1
Future Proofing Financial Services GBS: AI in a Regulated World
Moderator:

Vice President and Expert Engineer at Fiserv

Solution Expert:
Chetan Chavan

Regional Sales Director APAC, EdgeVerve

Breakout 2
Smarter GBS: Scaling Intelligent Operations Across the Enterprise
Solution Expert:

Director – Product Management at EdgeVerve

03:45 PM – 05:00 PM

Happy hour & Cocktail/Networking

VENUE

Sheraton Grand Pune Bund Garden Hotel

Raja Bahadur Motilal Rd, Sangamvadi, Pune, Maharashtra 411001

REGISTER TO ATTEND

This is an executive peer group meet. We use a conversational, story-telling approach that works best when everyone participates.

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