I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
Is Your KYC Process Driving Consumers to the Competition?
September 28th 2022, 10 AM – 11 AM CT, Successfully held
Presented by
Here’s what we discussed:
Improving the digital account opening experience is mandatory for any financial institution wanting to support a strong customer acquisition strategy.
Since 2019, there have been more checking accounts opened through digital channels than in person. Unfortunately, traditional KYC tools haven’t kept up with this move to digital. They aren’t designed to help with digital identity verification, making it challenging to recognize and combat stolen ID/synthetic ID fraud. Additionally, these KYC tools don’t work well for unbanked or under-banked applicants, resulting in a time-consuming, complicated, high-friction process for the applicant to prove their identity.
In this interactive roundtable, Barret Kaubisch, Senior Manager of Ekata, a Mastercard company will lead the group in discussion around topics such as:
- The challenges with traditional KYC, and the impacts to your business
- Technologies available to address these KYC gaps
- How to use global data, sophisticated data science, and machine learning models to enhance legacy KYC tools
Solution Expert
Senior Manager at Ekata’s Financial Services Segment
Barret Kaubisch is a Senior Manager for Ekata’s Financial Services segment. He works closely with businesses in financial services and payments to create seamless experiences for their customers, while fighting fraud. Barret is passionate about increasing access to financial services through the use of digital identity verification. He has been with Ekata since before the Mastercard acquisition in 2021, and he holds a BA in History & Political Science from the University of Washington.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
