I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
Delivering on the Data Lake Promise
September 8th, 2021, Successfully held
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Here’s what we discussed:
The original promise of the data lake was to provide low-cost storage of all enterprise data where it could be subsequently analyzed in place. In reality, although an effective approach to low-cost storage of un-/semi- structured enterprise data, data lakes haven’t met demands for large-scale, real-time analytics, including support for concurrent BI users in great numbers, sophisticated ad hoc queries, or data-intensive reports.
In this roundtable, we discussed how enterprises are addressing the 3 key obstacles to delivering on the data lake promise:
- People: The resources and skill sets required for managing data lakes can be hard to find and expensive.
- Process: Integrating the data lake with existing analytic systems, such as BI and reporting tools, usually requires time-consuming operational tasks.
- Technology: The hardware costs associated with data processing to keep the data lake viable can add up over time, and even with continual investment, time-to-insight will be slow.
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About Yellowbrick:
Yellowbrick is a cloud-based, patented AI-powered automation solution that enables leading brands to resolve customer issues instantly, on any channel, at any time. Yellowbrick’s platform resolves up to 90% of inquiries without human interaction and offers 24/7 customer service at a much lower cost than traditional contact centers. Unlike other tools, Yellowbrick’s solution is built by a team of experts in just weeks, with no IT resources required. Yellowbrick partners closely with companies to develop customer strategies, implement conversational design and natural language understanding, connect backend systems with API integrations, and deploy on multiple messaging channels. Yellowbrick offers continuous improvement, ideation, and optimization throughout the contract lifetime.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
