Gladly - Are you ready for 2021?
Common Sense Virtual Roundtable:

Are you ready
for 2021?

November 5th, Successfully held

Presented by


Here’s what we discussed:

We are in for another year of change ahead. How are you preparing for volatility and budget planning for 2021? In this session, we discussed strategies that keep your customer service team nimble and flexible. Optimize for your team’s efficiency with proper tools, concurrency and cross-channel staffing. Look for ways to curb inbound volume by managing a better channel mix. Drive revenue directly from customer service and offset costs within your operations. Join us for this discussion on 2021 preparedness and budget planning.

Moderated by 

Pete Chow
Value Consultant at Gladly

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

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