Common Sense Virtual Roundtable:

Are you ready
for 2021?

November 5th, Successfully held

Presented by

Here’s what we discussed:

We are in for another year of change ahead. How are you preparing for volatility and budget planning for 2021? In this session, we discussed strategies that keep your customer service team nimble and flexible. Optimize for your team’s efficiency with proper tools, concurrency and cross-channel staffing. Look for ways to curb inbound volume by managing a better channel mix. Drive revenue directly from customer service and offset costs within your operations. Join us for this discussion on 2021 preparedness and budget planning.

Moderated by

Peter Chow

Value Consultant at Gladly

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.