I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
7th June 2023, 18:30 – 21:00 GMT, Successfully Held
Unlocking Value with Modern, Digital Commerce
at The Ivy Market Grill,
7th June 2023,
18:30 – 21:00 GMT,
Here’s what we discussed:
Retailers using legacy commerce technology often struggle with various challenges that can hinder their ability to compete effectively in today’s dynamic market. These challenges include the inability to deliver a seamless customer experience, lack of flexibility & scalability, slow time-to-market, high total cost of ownership (TCO) or reduced innovation capacity.
In the roundtable discussion, Scott Fraser, Digital Product Director at Screwfix and MACH Alliance Ambassador, spoke about how modernizing their commerce technology was key in enabling their strategic objectives. Sven van Hegelsom, Customer Value Director at commercetools, also joined the conversation to share insights on how to build the business case to kickstart your journey toward a composable architecture.
- Importance of modernizing commerce technology: Understand its crucial role in achieving Screwfix’s strategic objectives and how it can help retailers overcome the challenges associated with legacy, monolith systems.
- Delivering seamless customer experiences: Learn how composable architecture can enable retailers to create personalized, omnichannel experiences that drive customer satisfaction, loyalty and growth.
- Building a compelling business case: Gain insights from industry experts on developing a strong business case for adopting a composable architecture, including key considerations, potential benefits, and strategic alignment.
Success stories and incremental replacement: We heard about Screwfix’s incremental journey towards modernizing its commerce technology stack, challenges, and the lessons learned. This real-world example provided valuable insights for retailers looking to embark on a similar journey.
Dinner at The Ivy Market Grill, London
The Ivy Market Grill
1a Henrietta St,
London WC2E 8PS,
View on map
18:30 – 18:45
18:45 – 19:30
19:30 – 20:30
20:30 – 20:50
20:50 – 21:00
Participation in this in-person networking session is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to Ivy Market Grill.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.