Presents
WHAT WE WILL DISCUSS
Two years into the AI cycle, the question in Thai enterprises has shifted. It is no longer whether to invest in AI for customer experience, but what the investment actually returned. Boards and CFOs want results in the language of cost, retention, and revenue, while many CX teams are still sitting on a portfolio of promising pilots that have not scaled.
This lunch brings CX, contact centre, digital, and transformation leaders together for a candid, off-the-record exchange on what is genuinely working, what quietly stalled, and what separates the deployments that moved the numbers from the ones that did not. The goal is practical: a clearer view of where to place CX AI bets that survive board scrutiny in 2026 and beyond.
Discussion Themes:
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- Where in your customer operations has AI delivered a return you would defend in front of the board, and where has it disappointed?
- What actually separates the initiatives that scaled from the pilots that stalled: data, ownership, architecture, or appetite?
- How are peers measuring success today, and what metrics will define a credible CX AI programme in 2027?
What have Thai and wider ASEAN deployments taught us that the global case studies miss ?
AGENDA
12:00 – 12:15
Arrivals & Registration
12:15 – 12:30
Welcome & Introductions
12:30 – 12:45
Verint Overview
12:45 – 13:30
Roundtable Discussion
13:30 – 14:30
Networking Lunch
SOLUTION EXPERTS
VENUE
Millennium Hilton, Bangkok
123 Charoennakorn Road, Klongsan, Bangkok, 10600
REGISTER TO ATTEND
This is an executive peer group meet for 10-12 senior leaders. We use a conversational, story-telling approach that works best when everyone participates.
Participation in this in-person networking session is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the venue.
For queries related to this event, please contact our representative.