Present
WHAT WE DISCUSSED
AI is no longer experimental — but many organisations remain stuck in pilot mode. The challenge now is scaling conversational and agentic AI into secure, governed solutions that deliver real customer and business value.
Participants joined Ben Hancock (NiCE) and Michael Slip (NTT DATA) for an executive roundtable exploring how to move from proof-of-concept to production.
We discussed:
- What conversational and agentic AI mean in practice
- Where to start — and how to prioritise use cases
- Designing AI agents with trust, governance, and brand alignment
- When humans should remain in the loop
- How to scale from isolated pilots to enterprise-wide outcomes
A practical discussion focused on turning AI ambition into measurable impact.
AGENDA
12:15 – 12:30
Welcome
12:30 – 13:15
Roundtable Discussion
13:15 – 14:20
Networking Lunch
14:20 – 14:30
Closing
SOLUTION EXPERTS
Cameron Adams
Senior Manager, Solution Consulting, CRM & Industry Workflows, ANZ at ServiceNow
Cameron Adams combines a passion for innovative customer engagement with nearly two decades of experience in contact-centre operations, technology, and strategic project delivery. As Senior Manager, Solution Consulting for ServiceNow’s Customer & Industry Workflows in Australia and New Zealand, he guides private-sector organisations in turning workflow intelligence and AI into tangible gains in customer satisfaction, agent productivity, and cost-to-serve. Across his career – spanning analytics-driven compliance projects, large-scale cloud migrations, and AI-powered digital-engagement initiatives – Cameron has helped enterprises in a range of industries simplify, automate, and digitise the way they communicate with customers, all while preserving meaningful human connection.
