Mastercard

Presents

Trust Under Pressure:
Fraud versus friction in the age of AI

Networking Lunch in Sydney

20th August 2026 • 12:00 – 14:30 AEST

Mastercard

Presents

Trust Under Pressure:
Fraud versus friction in the age of AI

Networking Lunch in Sydney

20th August 2026
12:00 – 14:30 AEST

WHAT WE WILL DISCUSS

Every organisation is trying to remove friction from the customer journey. The challenge? Fraudsters are trying to remove it too.

As fraud, scams and identity threats become more sophisticated, organisations face increasing pressure to protect customers without introducing the barriers that drive abandonment, dissatisfaction and lost revenue.

Bringing together leaders from banking, payments, retail, telecommunications and technology, this roundtable will explore how businesses are balancing security, trust and customer experience in an increasingly AI-driven world.

Discussion will cover the role of data, identity and emerging technologies in reducing risk, improving resilience and shaping the next generation of digital interactions.

AGENDA

12:00 – 12:15

Welcome

12:15 – 13:00

Roundtable Discussion

13:00 – 14:00

Lunch

14:00 – 14:20

Networking

14:20 – 14:30

Closing

SOLUTION EXPERT

Martin Chapman

Vice President, AP Specialist Sales – Services at Mastercard Asia Pacific

Martin Chapman leads Identity and Security Solutions sales for Mastercard Asia Pacific. He is responsible for driving regional growth, leading cross-market sales initiatives, and helping customers harness advanced technologies to strengthen security, optimise decisioning and deliver seamless consumer experiences.

REGISTER TO ATTEND

This is an executive peer group meet for 10-12 senior leaders. We use a conversational, story-telling approach that works best when everyone participates.

Participation in this in-person networking session is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the venue.

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