From Buzzwords to Business Impact:
Strategies for Scaling Agentic AI Across CX, Digital and Operations

Agentic AI offers a transformative path from reactive service automation to proactive, autonomous systems that reason, act and learn across every channel and process. Participants joined NiCE Systems in Sydney, alongside Deloitte Digital experts, for an intimate, peer-led roundtable designed for senior CX, digital and operations leaders.

Here’s what they learned:

• What is the AI Opportunity across Australian Industries
  Gain an understanding of the areas of opportunity for AI across the Australian landscape, and where agentic AI will accelerate innovation.
• Building a Strategic Roadmap for Agentic AI
  Charting an end-to-end blueprint—from proof-of-concept to enterprise-wide adoption—while aligning stakeholder priorities in CX, IT and digital transformation.
• Pre-Deployment Considerations for Agentic AI
  Empower business teams to create, deploy and refine AI agents in minutes without a dev backlog, ensuring faster time-to-value and continuous optimization.
• Governance, Trust & Compliance
  How to establish guardrails for autonomy, maintain security at scale, and build trust.
• Measuring Impact & ROI
  Define the right KPIs—from resolution to customer satisfaction —and how to link this to tangible business outcomes.