Evolving the GCC Play:
From Cost to Value

As the global insurance industry undergoes rapid transformation, GCCs are being called upon to go far beyond their traditional cost-efficiency mandates. Today, they must step up as innovation hubs, driving strategic outcomes and delivering measurable value across the enterprise. The shift from support-focused operations to becoming centers of excellence for transformation is not just important — it’s imperative to stay relevant in a fast-evolving, tech-driven market.

This exclusive roundtable dove into how insurance GCCs can embrace emerging technologies, adapt to dynamic business needs, and play a pivotal role in shaping the future of insurance. We explored how capabilities like AI, automation, and data analytics are redefining underwriting, claims management, and customer engagement, while also unlocking new opportunities for decision-making and growth.

Equally important is the human aspect — we looked at how GCCs can reskill talent, foster a culture of continuous learning, and build agile, future-ready teams that align with evolving business goals.

Featuring insights from industry leaders, domain experts, and Infosys thought leaders, this session surfaced best practices, real-world success stories, and actionable strategies to help insurance GCCs evolve into strategic value creators at the heart of organizational success.