WHAT WE WILL DISCUSS
Global Business Services (GBS) organizations are at an inflection point. Under mounting pressure to deliver more with less and shift from cost to value centric model, the move to AI-driven operations is no longer a choice—it’s quickly becoming a mandate to sustain growth & competitiveness.
As the GBS model enters its next phase of transformation, AI is emerging as the defining lever for reinvention and differentiation.It’s unlocking unprecedented efficiencies, augmenting talent, uncovering actionable insights, and accelerating enterprise-wide value creation. Progressive GBS enterprises are not keeping AI as just a page in their playbooks, they’re rewriting their playbooks with AI.
Join us for an exclusive, invite-only half-day experience that brings together GBS and GCC leaders, industry experts, and transformation partners to decode what it takes to become an AI-First GBS.
Through visionary keynotes, candid customer stories, live demos, and sector-specific roundtables, you’ll walk away with a blueprint to:
- Scale AI-powered intelligent operations across the enterprise
- Drive tangible business outcomes, beyond efficiencies
- Accelerate your digital transformation into an AI-powered GBS future
This is where tomorrow’s GBS takes shape. Start to Be there today.
AGENDA
12:00 PM – 12:15 PM
Registration & Welcome Tea/Coffee
12:15 PM – 12:40 PM
Keynote
What’s Next for GBS: The AI Inflection Point
12:40 PM – 01:00 PM
Partner Speak:
The Rise of AI-First GBS: Disrupt or Be Disrupted
01:00 PM – 02:00 PM
Networking Lunch
02:00 PM – 02:30 PM
Demo
Building an AI-First GBS: Vision to Execution
02:30 PM – 03:00 PM
Panel Discussion
Reinventing GBS: Driving Business Transformation Beyond Cost Savings
Ratnika Mishra is managing 150+ Global Capability Center relationships in Pune. A seasoned banker with 19 years of experience, she brings deep expertise in corporate and transaction banking, MNC relationship management, and global business development. As part of ICICI’s Associate Leadership Team, she also leads initiatives like Global Connect, partnering with international chambers and consulates. An MIT Pune alumna, she blends financial acumen with a strong tech orientation.
03:00 PM – 3:45 PM
Breakout 1
Future Proofing Financial Services GBS: AI in a Regulated World
Breakout 2
Smarter GBS: Scaling Intelligent Operations Across the Enterprise
03:45 PM – 05:00 PM
Happy hour & Cocktail/Networking
REGISTER TO ATTEND
This is an executive peer group meet. We use a conversational, story-telling approach that works best when everyone participates.
Participation in this conference is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the venue.
For queries related to this event, please contact our representative.
About Common Sense Conferences
Common Sense Conferences are produced by BuyerForesight, a global marketing services and research firm with offices in Singapore, USA, The Netherlands and India.
Since 2019 Common Sense conferences have hosted more than 2000 events focused on a wide variety of topics from Customer Experience to Data & Analytics to Security & Risk. Learn more at commonsense.events.