Navigating the Transformative
Power of AI-powered
Customer Service
Networking Dinner at The St. Regis, Kuala Lumpur

Here’s what we’ll discuss:

Join us as we delve into the transformative power of Artificial Intelligence (AI) for customer service. The world of customer service/support is rapidly evolving, where AI stands at the forefront of revolutionizing customer and employee experiences. According to a recent Gartner survey, over 70% of organizations are exploring how to use generative AI within their businesses.

Generative AI—when coupled with seamless omnichannel support—can lead to radical improvements in customer delight, employee productivity, organizational process standardization, and business cost reduction. It will also have serious implications on how work gets done in the customer service organization and how leaders should plan for the future.

In this insight-packed, high-stakes discussion, we will go beyond the AI hype and deep-dive into real-world experiences, challenges, strategies, and best practices to help you make the most of this exciting new solution.

Here’s what we’ll cover in our discussion:

• Trends that CX leaders need to stay on top of in 2024
• The evolution of AI in customer service
• How generative AI can be used boost team efficiency and optimize support operations
• Best practices to get started with AI for customer service
• Critical metrics to track ROI from Gen AI investments in your customer support function