Successfully Held on January 25th
The CS/CX Metrics Generative AI is Impacting Today
Networking Dinner at
The Cavalier, San Francisco
on January 25th
Here’s what discussed:
There are more than 50 metrics that companies use to measure customer service, support, and experience. As generative AI tools proliferate, how are they improving (or hurting) these metrics, especially core metrics like CSAT, deflection rates, and response time?
In this executive roundtable dinner, we examined the current state of the art in generative AI-powered customer service tools and shared stories of how companies are improving these 3 metrics using AI here in the real world. We also explored what challenges and metrics are top of mind for you and how you’re improving them in your company.
This is an invitation-only dinner for a small group of executives to network with and learn from peers as well as from subject matter experts from Forethought. Participants will receive a pre-release copy of Forethought’s upcoming “Top 50 Customer Service, Support, and Experience Metrics: Everything You Need to Know”, a 100+ page reference.
6:00 PM – 6:15 PM
6:15 PM – 7:00 PM
7:00 PM – 8:00 PM
8:00 PM – 8:20 PM
8:20 PM – 8:30 PM
Vice President of Strategic Alliances at Forethought
As a former head of strategic alliances at Zendesk and unitQ, Aaron brings a wealth of experience in the customer support space. As the VP of Strategic Alliances at Forethought, Aaron aims to collaborate with the world’s most innovative help desk and contact center partners, BPOs, and other CX technology vendors to bring world-class outcomes to our customers. He has 20 years of experience working across company boundaries as a product manager, consultant, and partnerships specialist.
VP of CX, Forethought
She is a customer-obsessed success leader with over 20 years of experience in establishing and scaling high-impact teams at market-leading SaaS companies, including Twilio Segment, DocuSign, Slack, and Salesforce. These efforts have consistently delivered tangible business results and customer value, including supporting successful high-profile exits like Slack’s IPO.
Dinner at The Cavalier, San Francisco
360 Jessie St, San Francisco, CA 94103, United States
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Participation in this in-person networking session is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the venue.