Melbourne Marriott Hotel

How Financial Services
Companies Become
“Future Proof”

Networking Dinner at Melbourne Marriott Hotel

Successfully held on 6th March 2024

How Financial Services Companies Become “Future Proof”
Networking Dinner
at Melbourne Marriott Hotel

Successfully held on 6th March 2024

Presented by


Here’s what we discussed:

Today’s businesses need to integrate and rapidly scale digital technologies to serve vast customer bases and become future-ready. They must identify operational blind spots and harmonize people, AI, and automation to empower employees, satisfy customers, and raise benchmarks.

Amid a potential economic downturn, financial services are shifting focus to cost transformation. Yet, despite economic pressures, technology adoption is vital for growth, such as using cloud solutions for new digital offerings. Changing demographics, like Gen Z’s entry into finance, puts customer experience at strategic decision-making’s core, with future generations expected to seek a tech-integrated omnichannel banking experience.

Participants joined our discussion to explore current challenges and strategic priorities, AI and data’s role in growth, and how companies can transition from insights to transformation.

We discussed how process discovery platforms can accumulate process and task-level data from user devices, analyze the collected data, visualize insights, and create a blueprint for automating the right processes to accelerate transformation to a future-proof financial services company.


18:00 – 18:15


18:15 – 19:00

Roundtable Discussion

19:00 – 20:00


20:00 – 20:20


20:20 – 20:30


Solution Experts

Manzur Ali
Senior Director – Products, EdgeVerve

Manzur is an attentive listener and leader with over 21 years of industry experience in delivering business value using Automation and Artificial Intelligence across business functions such as Social Services Procurement, HR, Procurement, Payroll, and Customer Service. In his current role, Manzur leads the Infosys EdgeVerve business in Australia and New Zealand. Manzur has helped customers across Financial Services, Insurance, and Public Sector generate substantial business value from Automation and AI programs. He is currently proud of his team’s involvement in the transformation of health services delivery for a government agency.

Manzur holds a Master of Science Degree in Software Systems & Bachelor’s Degree in Electronics and Communication Engineering, apart from a PG Diploma in Quality Management.

Prashan W Gunawardhana
Client Partner – Automation & AI Platforms, EdgeVerve

Prashan is a Client Partner with 12 years of experience responsible for assisting our clients in the APAC region to deliver digital transformation initiatives with a strong bias on speed and business value. Prashan is focused on automation and AI products portfolio with a proven track record of successfully delivering cutting-edge solutions to drive business growth and operational efficiency. Prashan is a strategic thinker with a deep understanding of industry trends, leveraging his expertise in automation technologies and artificial intelligence to help organisations transform their operations and enhance customer experiences. Skilled in building and nurturing strong client relationships, he collaborates with cross-functional teams to identify business needs, design tailored solutions, and drive successful implementations.

With a passion for innovation and a commitment to delivering exceptional results, Prashan empowers businesses to thrive in today’s digital landscape.


Dinner at Melbourne Marriott Hotel

Melbourne Marriott Hotel
Corner Exhibition &, Lonsdale St, Melbourne VIC 3000, Australia

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Participation in this in-person networking session is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the venue.

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