The Chesterfield Mayfair London

Can Conversational
Engagement Scale?
Networking Dinner at The Chesterfield Mayfair, London

2nd March 2023, 18:00 - 20:30 GMT

Can Conversational Engagement Scale?
Networking Dinner
at The Chesterfield Mayfair, London

2nd March 2023, 18:00 - 20:30 GMT

Presented by


Here’s what we’ll discuss:

Personalised experiences are the holy grail of every consumer-facing business, but how are companies making progress to deliver human-centered personalisation?

The complexity can feel overwhelming, but there are some core approaches to both policy and technology that are proving successful. In this session, we’ll discuss those core approaches and how they are working in the real world.

We’ll have a roundtable discussion on issues such as:

  • How CX technology can improve efficiencies in uncertain macro economic times
  • Engaging customers on the devices & channels they prefer
  • The promise & limitations of conversational AI

Dinner at The Chesterfield Mayfair

The Chesterfield Mayfair
35 Charles Street, Mayfair, London, W1J 5EB

This 4-star luxury hotel is in London’s Mayfair, just off Berkeley Square. Oxford Street is 800 m away. The hotel has complimentary WiFi, air-conditioned rooms and an award-winning restaurant. The Chesterfield Mayfair is between Hyde Park and Green Park. Buckingham Palace is 800 m away. Green Park London Underground Station and the shops of Bond Street are just 300 m from the hotel.

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18:00 – 18:15

Welcome and Registration

18:16 – 19:00

Roundtable Discussion

19:01 – 20:15

Dinner & Networking

20:16 – 20:30


Solution Expert

Matthew Parker
Director UKI at Vonage API CPaaS Platform

As the UKI Director, Matthew Parker works closely with the region’s sales and marketing teams to help businesses accelerate their digital transformation with the Vonage Communications Platform and enable companies to build customer journeys that are more flexible, intelligent, and personal.

With over 20 years of experience in the communications technology sector, Matthew has previously held leadership positions at Backup Technology Ltd, iomart, and InterCloud. Over the past 10 years, his primary focus has been transforming sales teams to enable them to sell complex managed services in both the public and private sectors.

Matthew has proven experience leading sales teams on a journey of change and growth through acquiring skills, customers, and ultimately revenue. His passion is helping businesses transform and grow.


This is an executive peer group meeting for 8-10 eCommerce leaders. We use a conversational, story-telling approach that works best when everyone participates. This is NOT a webinar or any kind of one-way presentation.

Who should apply for an invitation?

If you want to grow Sales using conversational commerce
Decision-makers who have buying authority for their organization

Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside The Chesterfield Mayfair.

We will follow COVID guidelines mandated by the government and the Venue.

Register to Attend

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