I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
2nd March 2023, 18:00 - 20:30 GMT
Can Conversational Engagement Scale?
Networking Dinner
at The Chesterfield Mayfair, London
2nd March 2023, 18:00 - 20:30 GMT
Presented by
Here’s what we’ll discuss:
Personalised experiences are the holy grail of every consumer-facing business, but how are companies making progress to deliver human-centered personalisation?
The complexity can feel overwhelming, but there are some core approaches to both policy and technology that are proving successful. In this session, we’ll discuss those core approaches and how they are working in the real world.
We’ll have a roundtable discussion on issues such as:
- How CX technology can improve efficiencies in uncertain macro economic times
- Engaging customers on the devices & channels they prefer
- The promise & limitations of conversational AI
Dinner at The Chesterfield Mayfair
The Chesterfield Mayfair
35 Charles Street, Mayfair, London, W1J 5EB
This 4-star luxury hotel is in London’s Mayfair, just off Berkeley Square. Oxford Street is 800 m away. The hotel has complimentary WiFi, air-conditioned rooms and an award-winning restaurant. The Chesterfield Mayfair is between Hyde Park and Green Park. Buckingham Palace is 800 m away. Green Park London Underground Station and the shops of Bond Street are just 300 m from the hotel.
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Agenda
18:00 – 18:15
Welcome and Registration
18:16 – 19:00
Roundtable Discussion
19:01 – 20:15
Dinner & Networking
20:16 – 20:30
Closing
Solution Expert
Director UKI at Vonage API CPaaS Platform
As the UKI Director, Matthew Parker works closely with the region’s sales and marketing teams to help businesses accelerate their digital transformation with the Vonage Communications Platform and enable companies to build customer journeys that are more flexible, intelligent, and personal.
With over 20 years of experience in the communications technology sector, Matthew has previously held leadership positions at Backup Technology Ltd, iomart, and InterCloud. Over the past 10 years, his primary focus has been transforming sales teams to enable them to sell complex managed services in both the public and private sectors.
Matthew has proven experience leading sales teams on a journey of change and growth through acquiring skills, customers, and ultimately revenue. His passion is helping businesses transform and grow.
This is an executive peer group meeting for 8-10 eCommerce leaders. We use a conversational, story-telling approach that works best when everyone participates. This is NOT a webinar or any kind of one-way presentation.
Who should apply for an invitation?
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside The Chesterfield Mayfair.
We will follow COVID guidelines mandated by the government and the Venue.
Register to Attend
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
