I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Personalised experiences are the holy grail of every consumer-facing business, but how are companies making progress to deliver human-centered personalisation?
The complexity can feel overwhelming, but there are some core approaches to both policy and technology that are proving successful. In this session, we’ll discuss those core approaches and how they are working in the real world.
We had a roundtable discussion on issues such as:
18:00 – 18:15
18:16 – 19:00
19:01 – 20:15
20:16 – 20:30
As the UKI Director, Matthew Parker works closely with the region’s sales and marketing teams to help businesses accelerate their digital transformation with the Vonage Communications Platform and enable companies to build customer journeys that are more flexible, intelligent, and personal.
With over 20 years of experience in the communications technology sector, Matthew has previously held leadership positions at Backup Technology Ltd, iomart, and InterCloud. Over the past 10 years, his primary focus has been transforming sales teams to enable them to sell complex managed services in both the public and private sectors.
Matthew has proven experience leading sales teams on a journey of change and growth through acquiring skills, customers, and ultimately revenue. His passion is helping businesses transform and grow.
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to The Chesterfield Mayfair.
We will follow COVID guidelines mandated by the government and the Venue.
I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.