I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
22nd February 2023, 17:30 - 20:30 CET, Successfully Held
Why Should You Care About Conversational Commerce?
Networking Dinner at Restaurang Prinsen, Stockholm
22nd February 2023,
17:30 - 20:30 CET,
Successfully Held
Presented by
Here’s what we discussed:
Conversational Commerce is when people and brands connect through social messaging to drive the purchase of goods and services. (If you haven’t yet fully embraced this channel, you’ll get real benefits from this roundtable event.)
Participants learned about the challenges brands face as they attempt to deliver a frictionless customer experience. We introduced all to Vonage Conversational Commerce (formerly Jumper.ai) and how it connects to social messaging apps like WhatsApp, Facebook Messenger, and Instagram to transform your engagement with customers. Our focus is on turning conversations into sales, not another boring chatbot.
What we learnt?
- What is conversational commerce and how can you use it to grow sales?
- The urgency for B2C businesses to implement social commerce
- Shifting to communication channels where your clients are today
- Why consumers increasingly prefer purchasing through a messaging app vs. native mobile apps
Dinner at Restaurang Prinsen
Restaurang Prinsen
Mäster Samuelsgatan 4, 111 44 Stockholm, Sweden
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Agenda
17:30 – 17:45
Welcome and Registration
17:46 – 18:00
Mixology Spell
18:01 – 20:00
Roundtable Discussion with Dinner & Cocktail
20:01 – 20:15
Networking
20:16 – 20:30
Closing
Solution Experts
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to Restaurang Prinsen.
We will follow COVID guidelines mandated by the government and the Venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
