Onboarding More of
the RIGHT Customers
Networking Dinner at The Chesterfield Mayfair, London

16th February 2023, 18:00 - 20:30 GMT, Successfully Held

Onboarding More of the RIGHT Customers
Networking Dinner
at The Chesterfield Mayfair, London

16th February 2023,
18:00 - 20:30 GMT,
Successfully Held

Presented by

Here’s what we discussed:

Crypto exchanges, marketplaces, payments providers and neo banks are all re-focusing on reducing risk by onboarding the right customers from the start. How are they doing this without leaving money on the table, particularly across national borders?

In this session, we discussed the challenges of orchestrating the multiple applications and data sources need to onboard customers with the right amount of friction.

How are you minimizing fraud and building trust without turning away good customers? What is the right balance between policy and technology? What’s worked, what hasn’t, and what is the near-term future of successful customer onboarding?

Dinner at The Chesterfield Mayfair

The Chesterfield Mayfair
35 Charles Street, Mayfair, London, W1J 5EB

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Agenda

18:00 – 18:15

Welcome and Registration

18:16 – 19:00

Roundtable Discussion

19:01 – 20:15

Dinner & Networking

20:16 – 20:30

Closing

Solution Expert

Michael Dunne

Director of Customer Success Strategy and Operations at Trulioo

Request detailed session notes

We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.

Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to The Chesterfield Mayfair.

We will follow COVID guidelines mandated by the government and the Venue.

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Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.