Leveraging Generative AI
to Enhance Customer Experience
in Malaysia
Networking Lunch at The St Regis, Kuala Lumpur

Successfully Held on 11th October 2023
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Leveraging Generative AI to Enhance Customer Experience in Malaysia
Networking Lunch
at The St Regis,
Kuala Lumpur

Successfully Held
on 11th October 2023

Presented by

Saleforce - Logo

What we discussed:

Organisations today are struggling to balance duelling priorities of meeting customer demands and driving productivity. As a result, the need for efficient and intelligent services to drive customer experiences is rising, and leveraging AI is now an imperative.

On 11 October, Wednesday, a small group of senior business leaders joined to discuss how Generative AI can be a game-changer for your business by allowing your organisation to work smarter and faster.

We discussed how Generative AI can help companies connect with customers in new ways by:

  • Personalising every interaction in a secure, trusted manner
  • Maximising productivity with automation, data and intelligence
  • Building and deploying AI solutions faster across all channels

Agenda

12:30 – 12:40

Welcome

12:40 – 12:55

Chocolate & Coffee Tasting

12:55 – 13:10

Salesforce Presentation

13:10 – 13:55

Roundtable Discussion & Lunch

13:55 – 14:00

Closing

14:00 – 15:00

Networking

Solution Experts

Bernard Solomon
Regional Vice President, Malaysia & Vietnam, Salesforce
LinkedIn
Saurabh Khanna
Regional Sales Director, Malaysia & Vietnam, Salesforce
LinkedIn

Lunch at The St. Regis, Kuala Lumpur

The St. Regis
6, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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Participation in this in-person Networking session is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside The St Regis.

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