I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
7th March 2023, 12:00 - 14:30 Sydney Time, Successfully Held
Project to Product: Understanding the Flow Framework with Dr. Mik Kersten
Networking Lunch
at Pullman, Sydney Hyde Park
7th March 2023,
12:00 - 14:30 Sydney Time,
Successfully Held
Presented by
Here’s what we discussed:
As tech giants and startups disrupt every market, those who master large-scale software delivery will define the economic landscape of the 21st century, just as the masters of mass production defined the landscape in the 20th. Unfortunately, business and technology leaders are woefully ill-equipped to solve the problems posed by digital transformation. At the current rate of disruption, half of S&P 500 companies will be replaced in the next ten years. A new approach is needed.
In Project to Product, Value Stream Network pioneer and technology business leader Dr. Mik Kersten introduces the Flow Framework—a new way of seeing, measuring, and managing software delivery. The Flow Framework will enable your company’s evolution from project-oriented dinosaur to product-centric innovator that thrives in the Age of Software.
Dr. Mik Kersten, Amazon’s best-selling author of “Project to Product” and CTO of Planview discussed his breakthrough concepts and shared his expertise on how to capture business value, optimize digital transformation spending, manage technical debt, and improve productivity across the entire value stream.
Lunch at Pullman
Pullman, Sydney Hyde Park
36 College St, Darlinghurst NSW 2010, Australia
View on map
Agenda
12:00 – 12:15
Welcome and Registration
12:15 – 13:00
Roundtable Discussion
13:00 – 14:00
Discussion & Lunch
14:00 – 14:20
Networking
14:20 – 14:30
Closing
Solution Expert
CTO at Planview
Dr. Kersten is a thought leader in the field of value stream management and has created a new theme which is now being amplified by analysts like Forrester and Gartner in the context of digital transformation programs.
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to Pullman, Sydney Hyde Park.
We will follow COVID guidelines mandated by the government and the Venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
