I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
8th March 2023, Successfully Held
Financial Services, A Favourite Mark for Fraudsters: Ensuring a Strong Digital Fraud Detection Strategy in 2023
Networking Lunch
at Eureka 89, Melbourne
8th March 2023,
Successfully Held
Presented by
Here’s what we discussed:
In today’s digital economy, it has never been so easy to connect online; from applying for a loan, and booking travel, to making a one-click payment. Unfortunately, as our online activities surge, so too do fraudulent schemes.
In the past 12 months, one in four APAC consumers has fallen victim to fraud. That figure is even higher in South East Asia (SEA), with one in three consumers reporting online fraud.
Within the financial services sector, fraud runs particularly rife. Unfortunately, according to the Global Banking Fraud Survey, over half of the respondents recover less than 25% of their fraud losses. As we start the new year, a strong digital fraud detection strategy is paramount.
Ekata held an intimate, interactive VIP roundtable and discussed the challenges the financial services industry faces in protecting itself against fraud in a time of ever-evolving social and economic upheaval.
Participants joined us on 8 March at lunch and deep dove into:
- The latest market and fraud trends across APAC within the financial services industry
- The latest consumer profiles and market segments; from the underbanked and thin-file to the tech-unsavvy
- Knowing your attacker; their tactics, their techniques, and their weaknesses
- Predictions on what to expect in 2023; how to stay ahead of the curve with best-in-class tools, technologies, and processes
Lunch at Eureka 89, Melbourne
Eureka 89
Level 89, Eureka Tower, 7 Riverside Quay, Southbank VIC 3006, Australia
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Agenda
11:30 – 11:45
Welcome and Registration
11:45 – 12:00
Roundtable Discussion
12:00 – 13:00
Discussion & Lunch
13:00 – 13:50
Networking
13:50 – 14:00
Closing
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to Eureka 89.
We will follow COVID guidelines mandated by the government and the Venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
