Roar, Dubai

Balance Customer Experience
& Fraud Prevention
Networking Dinner at Roar, FIVE Palm Jumeirah Dubai

23rd February 2023, 18:00 - 20:30 GST

Balance Customer Experience & Fraud Prevention
Networking Dinner
at Roar, FIVE Palm Jumeirah Dubai

23rd February 2023,
18:00 - 20:30 GST

Presented by


Here’s what we discussed:

It’s the ultimate question for merchants: How do we deliver an exceptional, low-friction customer experience while combating fraud?

Join Ekata, a Mastercard company, for our 23 February roundtable to learn about implementing fraud prevention strategies that enable your company to achieve that balance. Walk away with actionable advice for sending your good customers down a low-friction path while stopping fraudsters at the door by employing multi-layered, automated risk assessments at various points in the customer journey — from sign-up through transaction.

During this roundtable, we discussed:

  • Which stages of the customer journey are targets for fraudsters (hint: all of them)
  • Why a holistic approach to fraud prevention is key
  • How pairing internal data with third-party data sources leads to more confident risk decisions at all stages of the buyer journey
  • Why automated processes are key to customized customer experiences — especially when it comes to implementing an SCA exemption strategy

Dinner at Roar, Dubai

FIVE Palm Jumeirah Dubai
No. 1, Palm Jumeirah, Dubai, United Arab Emirates

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18:00 – 18:15

Welcome and Registration

18:15 – 19:00

Roundtable Discussion

19:00 – 20:00

Discussion & Dinner

20:00 – 20:20


20:20 – 20:30


Solution Experts

Ting Van Osdol
General Manager, EMEA & SVP, Global Customer Success
at Ekata, a Mastercard company

Ting leads Ekata’s Account Service and Customer Success orgs globally and leads Ekata’s expansion efforts in our Amsterdam office. As a member of the executive leadership team, Ting oversees Ekata’s customer base across all regions, responsible for building enduring customer relationships and delivering best-in-class services to drive maximum value for every customer. Under her leadership, Ekata has been able to maintain over 120% revenue net retention rate year over year.

Ahmed ElBaghdadi
Director of Product and Innovation – EEMEA at Mastercard

Ahmed ElBaghdadi is Director of Product with Mastercard in the Eastern Europe, Middle East, and Africa region. In his role, Ahmed leads Mastercard’s efforts in the identity solutions and risk space, which includes digital and biometric identity verification, payment authentication, and fraud decisioning. Additionally, Ahmed oversees the scaling of several of Mastercard’s identity-focused acquisitions within the EEMEA region, including Ekata and Nudata.


Request detailed session notes

We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.

Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to Roar.

We will follow COVID guidelines mandated by the government and the Venue.

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