Roar, Dubai


Balance Customer Experience
& Fraud Prevention
Networking Dinner at Roar, Dubai

23rd February 2023, 18:00 - 20:30 GST

Balance Customer Experience & Fraud Prevention
Networking Dinner
at Roar, Dubai

23rd February 2023,
18:00 - 20:30 GST

Presented by

Ekata

Here’s what we’ll discuss:

It’s the ultimate question for merchants: How do we deliver an exceptional, low-friction customer experience while combating fraud?

Join Ekata, a Mastercard company, for our 23 February roundtable to learn about implementing fraud prevention strategies that enable your company to achieve that balance. Walk away with actionable advice for sending your good customers down a low-friction path while stopping fraudsters at the door by employing multi-layered, automated risk assessments at various points in the customer journey — from sign-up through transaction.

During this roundtable, we’ll discuss:

  • Which stages of the customer journey are targets for fraudsters (hint: all of them)
  • Why a holistic approach to fraud prevention is key
  • How pairing internal data with third-party data sources leads to more confident risk decisions at all stages of the buyer journey
  • Why automated processes are key to customized customer experiences — especially when it comes to implementing an SCA exemption strategy

Dinner at Roar, Dubai

FIVE Palm Jumeirah Dubai
No. 1, Palm Jumeirah, Dubai, United Arab Emirates

Dive into a depth of flavour with handcrafted cocktails and discover what makes Roar different. At ROAR, a team of expert mixologists focus as much on the mixers and other ingredients as they do the base of the cocktail.

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Agenda

18:00 – 18:15

Welcome and Registration

18:15 – 19:00

Roundtable Discussion Kick-off

19:00 – 20:00

Discussion + Dinner

20:00 – 20:20

Networking

20:20 – 20:30

Closing

Solution Experts

Ting Van Osdol
General Manager, EMEA & SVP, Global Customer Success
at Ekata, a Mastercard company

Ting leads Ekata’s Account Service and Customer Success orgs globally and leads Ekata’s expansion efforts in our Amsterdam office. As a member of the executive leadership team, Ting oversees Ekata’s customer base across all regions, responsible for building enduring customer relationships and delivering best-in-class services to drive maximum value for every customer. Under her leadership, Ekata has been able to maintain over 120% revenue net retention rate year over year.

LinkedIn
Ahmed ElBaghdadi
Director of Product and Innovation – EEMEA at Mastercard

Ahmed ElBaghdadi is Director of Product with Mastercard in the Eastern Europe, Middle East, and Africa region. In his role, Ahmed leads Mastercard’s efforts in the identity solutions and risk space, which includes digital and biometric identity verification, payment authentication, and fraud decisioning. Additionally, Ahmed oversees the scaling of several of Mastercard’s identity-focused acquisitions within the EEMEA region, including Ekata and Nudata.

LinkedIn

This is an executive peer group meeting for 10-15 Risk & Fraud senior executives. We use a conversational, story-telling approach that works best when everyone participates.

Who should apply for an invitation?

If you’d like to learn about implementing fraud prevention strategies that enables you to deliver seamless customer experience
Decision-makers who have buying authority for their organization

Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside Roar.

We will follow COVID guidelines mandated by the government and the Venue.

Register to Attend











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