I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
23rd February 2023, 18:00 - 20:30 GST
Balance Customer Experience & Fraud Prevention
at Roar, FIVE Palm Jumeirah Dubai
23rd February 2023,
18:00 - 20:30 GST
Here’s what we discussed:
It’s the ultimate question for merchants: How do we deliver an exceptional, low-friction customer experience while combating fraud?
Join Ekata, a Mastercard company, for our 23 February roundtable to learn about implementing fraud prevention strategies that enable your company to achieve that balance. Walk away with actionable advice for sending your good customers down a low-friction path while stopping fraudsters at the door by employing multi-layered, automated risk assessments at various points in the customer journey — from sign-up through transaction.
During this roundtable, we discussed:
- Which stages of the customer journey are targets for fraudsters (hint: all of them)
- Why a holistic approach to fraud prevention is key
- How pairing internal data with third-party data sources leads to more confident risk decisions at all stages of the buyer journey
- Why automated processes are key to customized customer experiences — especially when it comes to implementing an SCA exemption strategy
Dinner at Roar, Dubai
FIVE Palm Jumeirah Dubai
No. 1, Palm Jumeirah, Dubai, United Arab Emirates
View on map
18:00 – 18:15
Welcome and Registration
18:15 – 19:00
19:00 – 20:00
Discussion & Dinner
20:00 – 20:20
20:20 – 20:30
General Manager, EMEA & SVP, Global Customer Success
at Ekata, a Mastercard company
Ting leads Ekata’s Account Service and Customer Success orgs globally and leads Ekata’s expansion efforts in our Amsterdam office. As a member of the executive leadership team, Ting oversees Ekata’s customer base across all regions, responsible for building enduring customer relationships and delivering best-in-class services to drive maximum value for every customer. Under her leadership, Ekata has been able to maintain over 120% revenue net retention rate year over year.
Director of Product and Innovation – EEMEA at Mastercard
Ahmed ElBaghdadi is Director of Product with Mastercard in the Eastern Europe, Middle East, and Africa region. In his role, Ahmed leads Mastercard’s efforts in the identity solutions and risk space, which includes digital and biometric identity verification, payment authentication, and fraud decisioning. Additionally, Ahmed oversees the scaling of several of Mastercard’s identity-focused acquisitions within the EEMEA region, including Ekata and Nudata.
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to Roar.
We will follow COVID guidelines mandated by the government and the Venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.