I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
8th June 2023, 18:00 - 20:30 GMT, Successfully Held
Accelerating Innovation: Embracing AI to Win in eCommerce
Networking Dinner
at Searcy’s at the Gherkin,
London
8th June 2023,
18:00 - 20:30 GMT,
Successfully Held
Presented by
Here’s what we discussed:
In 2023 we have witnessed a quantum leap in AI but how can businesses embrace it to stay ahead in the ever-evolving world of eCommerce?
Discussion Points:
- How will emerging technologies impact retail?
- How can you prepare your company to embrace AI?
- How will you be able to measure success?
Event Synopsis:
In 2023 we are witnessing a quantum leap in AI with Big Tech adapting quickly and user behaviour changing along with it. Customers shopping online now expect increasingly advanced browsing, demanding “The Netflix Experience” from every website. Amazon has long utilised machine learning to improve product selection and user experience, setting the bar high for all eCommerce businesses to deliver similar experiences. Retailers that don’t put AI technology at the top of their strategic agenda risk falling behind competitors and facing extinction.
We delved into the impact of emerging technologies on retail and the present real-world examples of how AI is being used by leading retailers to deliver exponential results. What was once possible only by giant cloud vendors to deploy AI at scale, such as Amazon or Google, is now within the realm of possibility for many online companies. We discussed how you can prepare your company to embrace AI and measure success. We joined our peers and learned how to stay ahead in the ever-evolving world of eCommerce.
Dinner at Searcy’s at the Gherkin
Searcy’s at The Gherkin
The Gherkin, 30 St Mary Axe, London EC3A 8BF, United Kingdom
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Agenda
18:00 – 18:15
Welcome
18:15 – 19:00
Roundtable Discussion
19:00 – 20:00
Dinner
20:00 – 20:20
Networking
20:20 – 20:30
Closing
Participation in this in-person Networking session is no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside Searcy’s at The Gherkin.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
