I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
3rd November, 18:00 - 20:30 SGT, Successfully held
How to Generate Revenue From Your Customer Service
Networking & Dinner
at Chinoiserie, Singapore
3rd November, 18:00 - 20:30 SGT, Successfully held
Presented by
Here’s what we discussed:
Your contact center plays a pivotal role in delivering great experiences that keep customers coming back. Fintech firms have grown quickly after the pandemic in part by offering more choices and great CX. How are contact centers in leading financial firms winning the competition for loyal customers that lift revenue?
In this session, we discussed how successful companies ensure agents are equipped to deliver a seamless customer experience with a combination of process and tech. We explored real-world examples of how companies are also:
- Creating incremental revenue from upselling/cross-selling loyal customers
- Increasing conversion of new customers
- Reducing customer churn and increasing customer lifetime value
Dinner at Chinoiserie, Singapore
Chinoiserie
2 Bayfront Avenue Galleria Level, B1-15, The Shoppes at Marina Bay Sands, Singapore 018972
An exclusive fine dining restaurant by Asia’s premier celebrity Chef Justin Quek. Luxuriously plush with tables set with exquisite fine pieces, this is where a new level of French-Asian fine dining is presented with the panache and savoir-faire of European fine dining establishments.
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Agenda
18:00 – 18:15
Welcome and Registration
18:16 – 19:00
Roundtable Discussion
19:01 – 20:15
Dinner & Networking
20:16 – 20:30
Closing
Solution Experts
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside Chinoiserie.
We will follow COVID guidelines mandated by the government and the Venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
