Chinoiserie, Singapore


How to Generate Revenue From
Your Customer Service

Networking & Dinner at Chinoiserie, Singapore

3rd November, 18:00 - 20:30 SGT, Successfully held

How to Generate Revenue From Your Customer Service
Networking & Dinner
at Chinoiserie, Singapore

3rd November, 18:00 - 20:30 SGT, Successfully held

Presented by

Zendesk

Here’s what we discussed:

Your contact center plays a pivotal role in delivering great experiences that keep customers coming back. Fintech firms have grown quickly after the pandemic in part by offering more choices and great CX. How are contact centers in leading financial firms winning the competition for loyal customers that lift revenue?

In this session, we discussed how successful companies ensure agents are equipped to deliver a seamless customer experience with a combination of process and tech. We explored real-world examples of how companies are also:

  • Creating incremental revenue from upselling/cross-selling loyal customers
  • Increasing conversion of new customers
  • Reducing customer churn and increasing customer lifetime value

Dinner at Chinoiserie, Singapore

Chinoiserie
2 Bayfront Avenue Galleria Level, B1-15, The Shoppes at Marina Bay Sands, Singapore 018972

An exclusive fine dining restaurant by Asia’s premier celebrity Chef Justin Quek. Luxuriously plush with tables set with exquisite fine pieces, this is where a new level of French-Asian fine dining is presented with the panache and savoir-faire of European fine dining establishments.

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Agenda

18:00 – 18:15

Welcome and Registration

18:16 – 19:00

Roundtable Discussion

19:01 – 20:15

Dinner & Networking

20:16 – 20:30

Closing

Solution Experts

Guillermo Carreño_347x347
Senior Manager, Commercial Sales – Asia at Zendesk
LinkedIn
Shirley Poh
Senior Director, Ent. Sales – Asean at Zendesk
LinkedIn

Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside Chinoiserie.

We will follow COVID guidelines mandated by the government and the Venue.

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