I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
16th November 2022, 6 PM - 9 PM IST, Successfully held
Why Should You Care About Conversational Commerce?
Networking & Dinner at Andaz Aerocity, Delhi
16th November 2022, 6 PM - 9 PM IST, Successfully held
Presented by
Here’s what we discussed:
Conversational Commerce is when people and brands connect through social messaging to drive the purchase of goods and services. If you haven’t yet fully embraced this channel, you’ll get real benefit from this roundtable event.
Join us to learn about the challenges brands face as they attempt to deliver a frictionless customer experience. We’ll introduce you to Jumper.ai, a Vonage solution and how it connects to social messaging apps like WhatsApp, Facebook messenger and Instagram to transform your engagement with customers. Our focus is on turning conversations into sales, not another boring chatbot.
What will you learn?
- What is conversational commerce and how can you use it to grow sales?
- The urgency for B2C businesses to implement social commerce
- Shifting to communication channels where your clients are today
- Why consumers increasingly prefer purchasing through a messaging app vs. native mobile apps
Dinner at Andaz Aerocity
Andaz Aerocity
Gate No. 1, Asset No.1, Hospitality District Delhi, Aerocity, New Delhi, Delhi 110037
At Andaz Delhi, we take an innovative approach to restaurants and bars that place an emphasis on consciously sourced ingredients and local artisans’ produce. Indulge in delicious modern and local cuisine at AnnaMaya FoodHall, pour in an evening drink at the Juniper Bar – India’s first gin bar, and celebrate the abundance of nature with healthy flatbreads alongside creative cocktails and coffee at Soul Pantry.
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Agenda
6:00 PM – 6:15 PM
Welcome and Registration
6:16 PM – 7:15 PM
Roundtable Discussion
7:16 PM – 8:45 PM
Dinner + Cocktail & Networking
8:46 PM – 9:00 PM
Closing
Solution Experts
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside Andaz Aerocity.
We will follow COVID guidelines mandated by the government and the Venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
