Let’s converse in Conversational
Artificial Intelligence (AI)
and Automation
A Network & Lunch at Zafferano

21st April, 2022, 11:45 - 14:30 SGT, Successfully held

Let’s converse in Conversational Artificial Intelligence (AI) and Automation
A Network & Learn Lunch at Zafferano

April 21st, 2022, 11:45 AM - 2:30 PM SGT, Successfully held

Here’s what we discussed:

In Singapore, we have seen a surge in contact center calls due to reasons such as an increase in scam-related fraud, ever-changing overseas travel requirements, and demand in online retails, to name a few. It became clear that human-to-human conversation is still customers’ preferred method during times of urgent needs.

There are also challenges such as talent retention and work-from-home arrangement that hinder digital transformation efforts. An organization must scale up operations while continuing to provide the best agent and customer experience.

Uniphore - Let’s Converse in Conversational Artificial Intelligence (AI) and Automation

Conversational Artificial Intelligence (AI) and automation technologies have become mission-critical for contact centers to manage increased call volume while delivering a superior customer experience.

In this roundtable, we discussed the impact of the challenges and how automation and AI can enhance the agent and customer experiences while remaining engaged with the customer.

Presented by

How can AI and Automation be used to drive a customer-centric environment?
How do you find the right balance/optimal level between digital and human interactions?
What are some market opportunities that have accelerated or changed contact center plans due to the pandemic/crisis/changes in way of interacting with customers?

Lunch at Zafferano

Zafferano
Ocean Financial Centre, Level 43
10 Collyer Quay, Singapore 049315

Crowning the Ocean Financial Centre, 43 storeys above bustling Collyer Quay in the heart of Singapore’s central business district, Zafferano offers dining with a view and an unforgettable taste of all-round Italian hospitality – beautiful food, impeccable service, enjoyed within a convivial ambience at our alfresco terrace with a view. From handcrafted pasta to main courses served hot off the pan, Zafferano offers some of the best Italian dishes in Singapore.

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Agenda

11:45 – 12:00

Reception and welcome

12:01 – 12:45

Roundtable Discussion

12:46 PM – 14:15 PM

Lunch & Networking

14:16 – 14:30

Closing

Solution Experts

Ravi Saraogi

APAC President & Co-Founder at Uniphore

Veda Menon

Head of Sales ASEAN at Uniphore

Who should apply for an invitation:

You are managing a contact center or customer operations

You have buying authority for your company

Participation in this in-person Networking session is no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside Zafferano, Singapore

We will follow COVID guidelines mandated by the government and the venue.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.