The Ivy Cafe Richmond, London


How Contact Centres are Elevating
CSAT Scores while Reducing
Service Costs with AI

Networking & Dinner at The Ivy Cafe Richmond, London

16th November, 18:00 - 20:30 GMT, Successfully held

How Contact Centres are Elevating CSAT Scores while Reducing Service Costs with AI
Networking & Dinner at The Ivy Cafe Richmond, London

16th November, 18:00 - 20:30 GMT, Successfully held

Presented by

Kore.ai

Here’s what we discussed:

Conversational AI is heavily hyped, but is it worth it? And how does one find the middle ground to choose between simple bots fashioned as ‘AI’ and the one which requires replacing large parts of existing, expensive tech stack?

When 75% of your interactions with the outside world are routine or repetitive, there is a lot of upside to automation. According to Gartner, customer service organizations that embed AI in their multichannel customer engagement platforms will elevate operational efficiency by 25%. So, how do you get there?

In this session, we discussed how companies are selecting and deploying conversational AI in ways that are both impactful and cost-efficient.

Dinner at The Ivy Cafe Richmond

The Ivy Cafe Richmond
9-11 Hill St, Richmond TW9 1SX, United Kingdom

Located in the heart of Richmond, The Ivy Café offers sophisticated all-day dining in a friendly, relaxed atmosphere. From modern British cuisine to café-style classics and fantastic vegan and vegetarian dishes, there’s something for everyone to love, seven days a week. Our restaurant in Richmond is located within reach of Richmond Theatre and Kew Gardens.

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Agenda

18:00 – 18:15

Welcome and Registration

18:16 – 19:00

Roundtable Discussion

19:01 – 20:15

Dinner & Networking

20:16 – 20:30

Closing

Solution Expert

Serkan Ibrahim
VP Europe at Kore.ai
LinkedIn

Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside The Ivy Cafe Richmond.

We will follow COVID guidelines mandated by the government and the Venue.

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