I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
16th November, 18:00 - 20:30 GMT, Successfully held
How Contact Centres are Elevating CSAT Scores while Reducing Service Costs with AI
Networking & Dinner at The Ivy Cafe Richmond, London
16th November, 18:00 - 20:30 GMT, Successfully held
Presented by
Here’s what we discussed:
Conversational AI is heavily hyped, but is it worth it? And how does one find the middle ground to choose between simple bots fashioned as ‘AI’ and the one which requires replacing large parts of existing, expensive tech stack?
When 75% of your interactions with the outside world are routine or repetitive, there is a lot of upside to automation. According to Gartner, customer service organizations that embed AI in their multichannel customer engagement platforms will elevate operational efficiency by 25%. So, how do you get there?
In this session, we discussed how companies are selecting and deploying conversational AI in ways that are both impactful and cost-efficient.
Dinner at The Ivy Cafe Richmond
The Ivy Cafe Richmond
9-11 Hill St, Richmond TW9 1SX, United Kingdom
Located in the heart of Richmond, The Ivy Café offers sophisticated all-day dining in a friendly, relaxed atmosphere. From modern British cuisine to café-style classics and fantastic vegan and vegetarian dishes, there’s something for everyone to love, seven days a week. Our restaurant in Richmond is located within reach of Richmond Theatre and Kew Gardens.
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Agenda
18:00 – 18:15
Welcome and Registration
18:16 – 19:00
Roundtable Discussion
19:01 – 20:15
Dinner & Networking
20:16 – 20:30
Closing
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside The Ivy Cafe Richmond.
We will follow COVID guidelines mandated by the government and the Venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
