I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
15th December 2022, 11:30 - 14:00 SGT
How to Generate Revenue From Your Customer Service
Network and Lunch Meet at The Westin, Singapore
15th December 2022,
11:30 - 14:00 SGT
Here’s what we’ll discuss:
Your contact center plays a pivotal role in delivering great experiences that keep customers coming back. Organizations have grown quickly after the pandemic in part by offering more choices and great CX. How are contact centers winning the competition for loyal customers that lift revenue?
In this session, we’ll discuss how successful companies ensure agents are equipped to deliver a seamless customer experience with a combination of process and tech. We’ll explore real-world examples of how companies are also:
- Creating incremental revenue from upselling/cross-selling loyal customers
- Increasing conversion of new customers
- Reducing customer churn and increasing customer lifetime value
Cocktails at The Westin, Singapore
The Westin, Singapore
12 Marina View Asia Square Tower, #2, Singapore 018961
Perfectly located at Singapore’s Marina Bay, The Westin Singapore is a 5-star luxury hotel set a stone’s throw away from retail, dining, and entertainment. Located downtown in Singapore’s prestigious financial district, The Westin is situated in the vicinity of beautiful Marina Bay. A very short distance from corporate headquarters, retail shops, a variety of restaurants, and casinos with direct access to all that Singapore has to offer.
View on map
11:30 – 11:45
Welcome and Registration
11:46 – 12:45
12:46 – 13:45
Lunch & Networking
13:46 – 14:00
This is an executive peer group meeting for 10-15 Contact Center & CX-focused leaders. We use a conversational, story-telling approach that works best when everyone participates. This is NOT a webinar or any kind of one-way presentation.
Who should apply for an invitation?
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside the venue.
We will follow COVID guidelines mandated by the government and Pan Pacific.
Register to Attend
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.