The Westin, Singapore


How to Generate Revenue From
Your Customer Service

Network and Lunch Meet at The Westin, Singapore

15th December 2022, 11:30 - 14:00 SGT

How to Generate Revenue From Your Customer Service
Network and Lunch Meet at The Westin, Singapore

15th December 2022,
11:30 - 14:00 SGT

Presented by

Genesys

Here’s what we’ll discuss:

Your contact center plays a pivotal role in delivering great experiences that keep customers coming back. Organizations have grown quickly after the pandemic in part by offering more choices and great CX. How are contact centers winning the competition for loyal customers that lift revenue?

In this session, we’ll discuss how successful companies ensure agents are equipped to deliver a seamless customer experience with a combination of process and tech. We’ll explore real-world examples of how companies are also:

  • Creating incremental revenue from upselling/cross-selling loyal customers
  • Increasing conversion of new customers
  • Reducing customer churn and increasing customer lifetime value

Cocktails at The Westin, Singapore

The Westin, Singapore
12 Marina View Asia Square Tower, #2, Singapore 018961

Perfectly located at Singapore’s Marina Bay, The Westin Singapore is a 5-star luxury hotel set a stone’s throw away from retail, dining, and entertainment. Located downtown in Singapore’s prestigious financial district, The Westin is situated in the vicinity of beautiful Marina Bay. A very short distance from corporate headquarters, retail shops, a variety of restaurants, and casinos with direct access to all that Singapore has to offer.

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Agenda

11:30 – 11:45

Welcome and Registration

11:46 – 12:45

Roundtable Discussion

12:46 – 13:45

Lunch & Networking

13:46 – 14:00

Closing

Solution Expert

Naveen Kandasami
Head of Retail Asia Pacific at Genesys
LinkedIn

This is an executive peer group meeting for 10-15 Contact Center & CX-focused leaders. We use a conversational, story-telling approach that works best when everyone participates. This is NOT a webinar or any kind of one-way presentation.

Who should apply for an invitation?

You are managing contact center or customer service operations
You are responsible for a seamless customer experience
Decision-makers who have buying authority for their organization

Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside the venue.

We will follow COVID guidelines mandated by the government and Pan Pacific.

Register to Attend












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