I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
11th May, 2022, 11:30 - 14:00 SGT, Successfully held
Reducing Promo Abuse Saves More than Money
A Network & Lunch at Fairmont, Singapore
11th May, 2022, 11:30 - 14:00 SGT, Successfully held
Here’s what we discussed:
As the digital world continues to evolve there is dramatic impact on consumer engagement with promotions.
Redemption rates continue to increase across key product categories like F&B, Baby & Toddler, Pets, and more. The impact of promotions on consumer behavior has grown dramatically in the past 24 months.
The growth in digital promotions has come with growing promotions abuse as well. Companies faced issues detecting when the same user came back using a different account, and when the same device was used to access multiple accounts.
Presented by
In this session, we discussed how Identifying the abuse early in the transaction process can help eliminate some of the less obvious fraud costs for many merchants, without creating new obstacles for good customers. Balancing user experience with anti-fraud measures is difficult but essential.
Lunch at Fairmont Singapore
Fairmont
80 Bras Basah Rd, Singapore 189560
Whether you travel for business or leisure, Fairmont Singapore offers a level of service and recognition that will help you make the most of every moment, ensuring your stay in Singapore is nothing short of unforgettable.
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Agenda
11:30 – 11:45
Reception and welcome
11:46 – 12:35
Roundtable Discussion
12:36 – 13:45
Lunch & Networking
13:46 – 14:00
Closing
Participation in this in-person Networking session is no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside Fairmont Singapore
We will follow COVID guidelines mandated by the government and the venue.
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
