I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
Is Your Onboarding Process Driving Customers to the Competition?
A Virtual Whisky Tasting Session
December 14th, 4 PM – 5:30 PM CT, Successfully Held
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We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
Presented by
Here’s what we discussed:
Improving the digital account opening experience is mandatory for any financial institution wanting to support a strong customer acquisition strategy.
Since 2019, there have been more checking accounts opened through digital channels than in person. Unfortunately, traditional onboarding tools haven’t kept up with this move to digital. They aren’t designed to help with digital identity verification, making it challenging to recognize and combat stolen ID / synthetic ID fraud. Additionally, these KYC tools don’t work well for unbanked or under-banked applicants, resulting in a time consuming, complicated, high-friction process for the applicant to prove their identity.
In this interactive roundtable, Barret Kaubisch, Senior Manager for Ekata’s Financial Services segment led the group in discussion around the future of onboarding, with topics such as:
- The challenges with traditional onboarding processes, and the impacts to your business
- Technologies available to address these gaps
- How to use global data, sophisticated data science, and machine learning models to enhance legacy KYC and onboarding tools
Agenda
4:00 PM – 4:10 PM
Session & Participant Intro
4:11 PM – 4:30 PM
Guided Whisky tasting by an expert
4:31 PM – 5:20 PM
Interactive discussion on the topic
5:21 PM – 5:30 PM
Closing
Solution Expert
Senior Manager for Ekata’s Financial Services segment
Barret Kaubisch is a Senior Manager for Ekata’s Financial Services segment. He works closely with businesses in financial services and payments to create seamless experiences for their customers while fighting fraud. Barret is passionate about increasing access to financial services through the use of digital identity verification. He has been with Ekata since before the Mastercard acquisition in 2021, and he holds a BA in History & Political Science from the University of Washington.
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About Ekata:
Ekata Inc., a Mastercard company, empowers businesses to enable frictionless experiences and combat fraud worldwide. Our identity verification solutions are powered by the Ekata Identity Engine, which combines sophisticated data science and machine learning to help businesses make quick and accurate risk decisions about their customers. Using Ekata’s solutions, businesses can validate customers’ identities and assess risk seamlessly and securely while preserving privacy.
Participation in this Virtual Whisky Appreciation is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
