How to Elevate your Customer
Experience while Fighting Fraud
A Networking & Dinner at The Ivy Temple Row, Birmingham

10th May, 2022, 18:30 - 21:00 BST, Successfully held

How to Elevate your Customer Experience while Fighting Fraud
Networking & Dinner at The Ivy Temple Row, Birmingham

10th May, 2022, 18:30 - 21:00 BST, Successfully held

Here’s what we discussed:

eCommerce companies are faced with unique challenges in fighting online fraud.

How do you create an excellent online customer experience and allow your fraud team time to review potentially risky orders efficiently?

Ekata - How to Elevate your Customer Experience while Fighting Fraud

Presented by

In this roundtable discussion, we met other industry leaders to discuss current challenges, post covid trends, and shared ideas around user experience, and solutions for your industry’s unique circumstances.

Dinner at The Ivy Temple Row

The Ivy Temple Row
67-71 Temple Row, Birmingham B2 5LS, United Kingdom

The Ivy Temple Row brings relaxed, sophisticated all-day dining to the heart of Birmingham, seven days a week. From modern brasserie classics to Asian-inspired cuisine and fantastic vegan and vegetarian dishes, you’ll find something for everyone to love.

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Agenda

18:30 – 18:45

Welcome, Drinks & Appetizers with Networking

18:46 – 19:30

Roundtable Discussion

19:31 – 20:45

Dinner & Networking

20:46 – 21:00

Closing and Conclusion

Solution Expert

Matthew Wilson

Senior Enterprise Account Executive – EMEA

Participation in this in-person Networking session is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside The Ivy Temple Row.

We will follow COVID guidelines mandated by the government and the venue.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.