As retail agents increasingly price, recommend, personalize, and act on the shopper’s behalf, two shifts are happening at once. Accountability is moving upstream and when something goes wrong, it’s the C-suite and the board who answer for it, not the algorithm. And the organization itself is being rewritten around what agents can now do, forcing every function to decide what it owns, what it supervises, and what it lets go of.

This closed-door dinner brings together a small group of retail executives to talk through both sides of that shift candidly: how trust becomes a durable brand asset in an agent-mediated relationship with the consumer, and how the operating model has to be rebuilt to match. This isn’t a session about whether to adopt agentic AI. It’s about who leads the redesign, who gets redesigned around it, and how resilience gets built into a business that increasingly runs itself.

Why attend:

What we’ll discuss:

This is a closed-door, invitation-only dinner — not a conference session. Request your seat below.