COMMON SENSE
Customer Experience
& Data Analytics APAC 2022

Pan Pacific, Singapore, July 6-8, 2022, Successfully held

The 4th Annual Data-Driven Customer Experience Conference

COMMON SENSE CX
Customer Experience & Data Analytics APAC 2022

Pan Pacific, Singapore, July 6-8, 2022, Successfully held

The 4th Annual Data-Driven Customer Experience Conference

What we discussed at
COMMON SENSE CX

Data & Analytics 2022 APAC

Customer Experience is increasingly data-centric, and the amount of data is overwhelming. How are leading companies turning all that data into better experiences that create loyalty, incremental revenue and stronger brands? How are they navigating the tension between personalisation and trust?

Who AttendED

70 data-forward Senior Marketers, CX leaders, Marketing Analytics leaders, CX Analytics leaders and MarTech leaders at leading enterprises in APAC and ANZ.

CSCX 2022 Singapore was a great success thanks to the brilliant #CX practitioners who traveled from all over Asia to share their experiences and learn from their peers.

AGENDA

16:00 – 20:00

Registration

18:00 – 18:45

Sponsor Intro

18:45 – 20:00

Cocktails & Appetizers (Networking Sponsor)

Some of our Speakers

Devendra Shivhare
Director – Marketing Technology at The Coca-Cola Company
LinkedIn
Neil Gardner
Chief Customer Officer – Asia at Generali Asia
LinkedIn
Lianne Mui
Director – Digital Marketing at McCormick & Company
LinkedIn
Abhishek Arora
Head Digital Sales & Marketing (MarTech) and CRM, Standard Chartered Bank
LinkedIn
Nikki Taylor
Marketing Growth Strategy Director, Asia Pacific at UPS
LinkedIn
Falguni-Desai_Microsoft_347x347
Business Strategy Advisor – Banking & Capital Markets at Microsoft
LinkedIn
Rishi-Dhawan_347x347
Head Of Digital Customer Experience at Nissan Motor Corporation
LinkedIn
Bharati Amarnani
CX Practitioner
LinkedIn

Personalisation & Trust

Privacy journey design for CX
When does personalisation create a trust problem?
Converting real-time analytics into real-time actions
New approaches to personalisation with 1st-party data

Customer Experience Analytics

Building a customer relationship health management program
The case for real-time customer analytics
Driving CX investment with ROI-focused metrics
Metrics that will matter most in 2023

Personalisation & Trust

Privacy journey design for CX
When does personalisation create a trust problem?
Converting real-time analytics into real-time actions
New approaches to personalisation with 1st-party data

Customer Experience Analytics

Building a customer relationship health management program
The case for real-time customer analytics
Driving CX investment with ROI-focused metrics
Metrics that will matter most in 2023

Quick Facts about
COMMON SENSE CX

Data & Analytics 2022 APAC

OUR SPONSORS

GOLD SPONSORS

Resulticks Logo

SILVER SPONSOR

Uniphore
Glassbox Logo

Companies who have attended past Common Sense CX APAC conferences

Companies who have sponsored past Common Sense CX Events

VENUE & REGISTRATION

Singapore

Pan Pacific Singapore,
7 Raffles Blvd, Singapore 039595

TALK TO US

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About Common Sense Conferences

Since 2019 Common Sense conferences have hosted more than 325 events focused on a wide variety of topics from Customer Experience to Data & Analytics. Learn more at commonsense.events.

Common Sense Conferences are produced by BuyerForesight, a global marketing services and research firm with offices in Singapore, USA, The Netherlands and India.

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