COMMON SENSE CX
SUPPORT
VIRTUAL CONFERENCE

May 11th, 2020
10 AM - 4 PM Central Time

COMMON SENSE CX
SUPPORT VIRTUAL CONFERENCE

May 11th, 2020
10 AM - 4 PM Central Time

Conversation, not Presentation

How Does it Work?

Common Sense AI Healthcare Virtual Conference - invitation-only

Conversational invitation-only video conference

  • 1 day, 6 sessions, 10 to 4 PM Central Time
  • 30 Attendees
  • 5 Sponsors

Who Should Apply to Attend?

Senior CX, Marketing, Support and Operations execs responsible for one or more contact centers with 30 or more agents
Common Sense AI Healthcare Virtual Conference - who-is-it-for
Common Sense AI Healthcare Virtual Conference - whats-in-it

What’s In It For You?

  • Collaborative problem solving through conversation with peers and vendors
  • No boring PowerPoint sales pitches
  • Key Takeaway Doc for each session shared with each attendee

Request an Invitation to Attend

OUR AGENDA

May 11th

10 AM – 4 PM Central Time

How the Pandemic is Impacting Contact Centers

We’re all living it, how can we adjust to both budget cuts and unpredictable surges in volume? How are leading companies prioritizing investment in a challenging economy?

How Will Your Contact Center Shine in a Crisis?

Managing change across high-churn contact center organizations is challenging when things are good, and harder when they are bad. We’ll look at ways companies are rising to the occasion to ensure agents are positioned to succeed.

Top Contact Center KPIs: Which Matter Most?

Which KPIs soes your company value–internal KPIs like AHT, NPS or CSAT, or external factors like Customer Effort Scores, VoC or Customer Journey metrics? What drives this, and is it valid?

How Does Support Get Respect?

Support organizations can have an immense impact on brand, loyalty and customer lifetime value. So why aren’t more contact center leaders invited into the strategic decisions that affect the long-term health of a company? What companies are leading the way in this?

Minimizing the Impact of Agent Churn

What strategies are working to keep great agents happy and productive? When the inevitable happens and they leave, how can you minimize the size of the gap they leave behind?

Beyond Chat: How Conversational AI is Changing The Game

If your contact center is selling, are they able to easily meet their goals without burning out? How are companies leveraging AI to help customers and close business, not just cut costs?

OUR SPONSORS

Augment CXM

Sponsor this virtual conference

How Do You Qualify to Attend?

You must be a digital transformation/innovation, CX, sales or marketing leader responsible for a 30-agent or larger contact center
You must have buying authority or be a primary influencer for contact center-related technology or services within your company
You must complete a brief qualification call
  • NO KEYNOTES
  • NO LECTURES
  • NO DEATH BY POWERPOINT

REGISTER TO ATTEND

COMMON SENSE CX
SUPPORT
VIRTUAL CONFERENCE

CALL TO REGISTER

Mitch Speers

+1 917-750-7287

Ash Prasad

+1 218-389-7816




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Company Revenue (required):

What are Common Sense Conferences?

Common Sense Conferences have always emphasized productive conversations and networking among peers and disruptive new vendors. Our Virtual Conferences offer the same value, without the time commitment and travel.

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