COMMON SENSE CX
CSCX20 APAC

Customer Experience Virtual Conference

July 6th & 7th, 2020,
10 AM - 2 PM SGT

Successfully Held

COMMON SENSE CX
CSCX20 APAC

Customer Experience
Virtual Conference

July 6th & 7th, 2020,
10 AM - 2 PM SGT

Successfully Held

What is
CSCX20 APAC

CSCX APAC is an invitation-only conference for 60 marketers and customer experience leaders and leading CX solutions providers (Sponsors). Sessions are designed for collaborative conversation between marketers and CX experts in leading companies.

Panel Sessions

A solution expert will moderate a 3-person panel on a single topic. Questions and conversation will follow.

War Stories

2 customer experience leaders will take us through lessons learned from a CX initiative that succeeded or failed. No podium, no stage, no PowerPoint.

OUR ATTENDEES

See what Common Sense CX attendees have to say about previous conferences.

Customer experience as a strategic focus is pretty new, whether it’s part of marketing, customer support or a stand-alone function. This means best practices are changing rapidly and even large companies don’t have many true experts.

Common Sense Customer Experience events bring together CX innovators from many different industries to share what’s working and what isn’t, and everybody learns.

Conference successfully held

OUR AGENDA

10:00 AM – 10:10 AM SGT

Opening Remarks & Sponsor Capabilities

10:10 AM – 10:40 AM

Panel Session

Moderated By:

Medallia

How To Build a CX Culture in the Enterprise

Building a top-to-bottom CX culture in a large enterprise requires fundamental transformation on  multiple fronts. Where to start? What should you prioritize? Our experts will share what they’ve learned on this journey.

10:45 AM – 11:15 AM

Panel Session

Moderated By:

twilio

How is CX Driving Product Development?

How are CX insights driving the development of products that customers love?

11:20 AM – 11:50 AM

War Stories

Scaling Pains and Building a Centralized CX function

Scaling pains:
How constant but local brand messaging and investments for customer acquisition on a global scale paid off.

How to build a decentralized team that can centrally support CX initiatives supporting affiliates needs but also leaving them the freedom to decide and operate.

11:55 AM – 12:25 PM

Lunch

12:30 PM – 01:00 PM

Panel Session

Moderated By:

twilio

How to Design a CX Team for Long-Term Success

What are the essential foundational roles and the critical secondary roles?

01:05 PM – 01:35 PM

Roundtable Session

Moderated By:

appier

Solving critical AI challenges in CX

Successful AI implementation and adoption is a journey, not an overnight fix. In this session, we will have an open discussion about how to effectively apply AI to CX, sharing practical implementation tips and insider knowledge on the best technology partnerships.

Conference successfully held

How Do You Qualify to Attend?

You must be a Customer Experience leader or someone who drives a significant portion of your company’s CX strategy
You must have buying authority for CX technology or services within your company
We welcome B2C and B2B companies, but skew towards B2C
You must complete a brief qualification call

OUR SOLUTION EXPERTS

appier
Medallia
twilio
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Become a Common Sense Customer Experience Solution Expert

Common Sense CX APAC is designed to provide solution experts (sponsors) with time to listen, engage and build relationships with CX leaders in Singapore and surrounding markets.

Our CX practitioners actively seek out meetings with solution experts, so there are plenty of opportunities to build new, profitable relationships.

WHAT PEOPLE ARE SAYING

Conference successfully held

VENUE & REGISTRATION

TALK TO US

This conference was successfully conducted.
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