COMMON SENSE CX

CSCX20 Data & Analytics

March 2nd and 3rd, 2020, Flamingo, Las Vegas
Successfully Held

COMMON SENSE CX
CSCX20 Data & Analytics

March 2nd and 3rd, 2020, Flamingo, Las Vegas
Successfully Held

What is
COMMON SENSE CX
CSCX20 DATA & ANALYTICS

It’s an invitation-only conference for 70 Data & Analytics leaders who are tackling the biggest Customer Experience challenges using big data, artificial intelligence and a sharp focus on customers. They’ll be joined by 12 Customer Experience solutions providers. Each session is a conversation, not a presentation. We dig into real-world use cases, and ask hard questions. Our solutions providers (sponsors) are CX experts who are there to listen and brainstorm with you.

War Stories

A solution expert will moderate stories from 2 panelists about a data-driven CX initiative that was a great success or dismal failure and answer questions about what they learned. No podium, no stage, no PowerPoint.

Panel Sessions

3-person panel on a single topic moderated by a solution expert. Questions and conversation will follow. No podium, no stage, no PowerPoint.

Workshops

A single expert walking us through a topic they know intimately, followed by great questions and different perspectives from both attendees and solution experts. No podium, no stage, no PowerPoint.

OUR ATTENDEES

See what Common Sense attendees have to say about previous conferences.

Customer experience as a strategic focus is pretty new, whether it’s part of marketing, customer support or a stand-alone function. This means best practices are changing rapidly and even large companies don’t have many true experts.

Common Sense Customer Experience events bring together CX innovators from many different industries to share what’s working and what isn’t, and everybody learns.

Conference successfully held

OUR AGENDA

The Common Sense CX Data & Analytics agenda has been developed with input from CX-focused data scientists and analytics leaders and CX solutions experts. Together we’re exploring how data & analytics are shaping the future of CX.

ROI of CX:

Challenges and opportunities of leveraging behavioral data to enhance customer feedback storytelling.

What CX metrics do executives care about?

Creating a suite of metrics that balances the needs of different stakeholders and align with the CX strategy after a business crisis.

Customer feedback and survey state of the art:

What are the best tools to collect, analyze, and visualize customer feedback and market research?

Challenges of implementing new systems, processes, and tools after divestiture.

Why CX programs struggle to demonstrate results:

CX programs sometimes struggle for funding and influence in the enterprise because results are hard to demonstrate.

What B2C can learn from B2B approach to CX analytics:

B2B customer success analytics focus on some different measures than B2C CX. What can B2C CX leaders learn from B2B?

How we drastically reduced drop-off for online card applications at Fifth Third Bank.

Keeping outdated assumptions out of chatbot development.

Using data to elevate your brand:

How companies are using data to send the right message at the right time to the right customer on the right platform to elevate their brand. We’ll discuss routing & techniques to improve efficiencies, reduce customer churn & improve profitability.

MARCH 2nd

11:00 AM - 12:00 PM
Registration
12:00 AM - 12:45 PM
Lunch
12:45 AM - 1:15 PM
Sponsor Capabilities
1:25 PM - 2:15 PM
War Stories - 3 Sessions
2:25 PM - 3:15 PM
Panel/Roundtable Sessions - 3 Sessions
3:25 PM - 3:45 PM
Networking Break
3:45 PM - 5:30 PM
Vendor Meetings
5:30 PM - 6:00 PM
Break
6:00 - 7:00 PM
Cocktail Reception
7:00 PM - 8:00 PM
Dinner

MARCH 3rd

7:30 AM - 8:30 AM
Breakfast
8:30 AM - 9:20 AM
War Stories - 3 Sessions
9:30 AM - 10:20 AM
Panel/Roundtable Sessions - 3 Sessions
10:30 AM - 11:20 AM
Panel/Roundtable Sessions - 3 Sessions
11:30 AM - 12:20 PM
War Stories 3 Sessions - 3 Sessions
12:30 PM - 1:15 PM
Lunch
1:25 PM - 2:15 PM
Panel/Roundtable Sessions - 3 Sessions
2:25 PM - 2:45 PM
Networking Break
2:45 PM - 5:00 PM
Vendor Meetings
5:00 PM - 6:00 PM
Break
6:00 PM - 7:00 PM
Cocktail Reception

Conference successfully held

OUR PRICING

CX professionals who meet our qualification criteria attend at no cost.
We cover the conference program, travel, food and lodging.

You must be a Customer Experience leader focused on data & analytics or someone who drives a significant portion of your company's CX data strategy
You must have buying authority for CX technology or services within your company
We welcome B2C and B2B companies, but skew towards B2C
You must complete a brief qualification call
  • NO KEYNOTES
  • NO LECTURES
  • NO DEATH BY POWERPOINTS

OUR SOLUTION EXPERTS

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Thunderhead
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Become a Common Sense Customer Experience Data & Analytics Solution Expert

Common Sense CX Data & Analytics is designed to provide solution experts (sponsors) with time to listen, engage and build relationships with CX Data & Analytics leaders.

Our CX practitioners want to spend quality time with our solution experts, so we don’t have to force the issue.

Companies who attended previous Common Sense conferences

WHAT PEOPLE ARE SAYING

Conference successfully held

VENUE & REGISTRATION

LAS VEGAS

FLAMINGO, LAS VEGAS

3555 S Las Vegas Blvd, Las Vegas, NV 89109, United States

CALL TO REGISTER

Mitch Speers

+1 917-750-7287

Ash Prasad

+1 218-389-7816
This conference was successfully conducted.
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