I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Kimberly Carpenter
Director, Large Business Customer Experience, NRG Energy
Sustainable Banking: Challenges & Opportunities
6th April, 2022, 10 AM – 11 AM SGT, Successfully held
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Presented by
Here’s what we discussed:
As a driving force in sustainability, financial services institutions, especially banks are uniquely positioned to help steer the transition to a greener economy. The banking sector has reached a green inflection point as stakeholders demand concrete actions in dealing with the climate crisis.
In this Session, we discussed how financial services institutions can meet the challenges and opportunities to shift to a more sustainable business model that offers positive returns for the stakeholders and society.
We covered questions such as:
- How banks can manage the climate risk and develop strategies to meet the challenges and opportunities?
- How to bring the power of innovation and enterprise technology to decarbonization?
Solution Experts
Here is what we learned:
Dr. Kalpana Seethepalli, Director of ESG, Asia Pacific, Deutsche Bank
• Kalpana joined the session to learn from others about how the feeds of finance, insurance, and exchange companies interconnect.
• The convergence of relevant data will be a big enabler to ESG data as a whole. It will depend on KPIs and metrics.
• On the social side, financiers are focusing on inclusion.
• There are a ton of challenges. Asia, in particular, has a huge transition.
• There is a reputation risk. Companies can put together credible transition plans, but they also need to be include defensible positions. All ducks must be in a row.
• Ideas of tracking performance are not that easy, even internally. The data we get from our clients becomes difficult to track at scale. They don’t have the bandwidth to manage that. There are still human beings going through documents.
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About SAP:
SAP’s strategy is to help every business run as a sustainable intelligent enterprise. As a market leader in enterprise application software, SAP helps companies of all sizes and in all industries run at their best: 87% of the world’s total global commerce touches an SAP® system.
SAP’s machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into sustainable intelligent enterprises. SAP helps give people and organisations deep business insight and fosters collaboration that helps them stay ahead of their competition.
SAP simplifies technology for companies so they can consume their software the way they want – without disruption. SAP’s end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. The company has a number of solutions to support sustainability business processes from product carbon footprint to holistic reporting and steering.
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people’s lives. For more information, visit www.sap.com.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Ryan Smith
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Nicholas Zeisler
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Sabrina Sexton
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.