I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
Using Experience Management to Drive Innovation and Growth
March 15th, 2022, 10 AM – 11 AM SGT, Successfully held
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Here’s what we discussed:
In the Attention Economy, customers have less patience and higher expectations than ever before. Companies who have invested in optimising Product, Brand, and Customer Experience are winning the competition for customer retention and customer lifetime value. In a world where every business wants to be digital, it’s becoming harder to keep up by innovating alone.
Organizations are increasingly seeking out new ideas externally and internally in their quest to bring more integrated and intuitive products and services to market. Technology-enabled disciplines focused on listening to customers at scale and in real-time across all messaging channels are the key to Experience Management and innovation.
In this roundtable session, leaders from a select group of “unicorn” start-ups discussed how they are differentiating themselves with XM. We’ll cover questions such as:
- What is the starting point for a successful XM initiative?
- What functional departments are responsible for designing and implementing XM programs?
- What key technologies are most useful for listening to the customer at scale in real-time?
- How are companies bringing in fresh perspectives and skills from varied partners to anticipate and meet many different customers’ needs faster?
- How are companies partnering with SAP to leverage on SAP installed base?
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About SAP:
SAP’s strategy is to help every business run as a sustainable intelligent enterprise. As a market leader in enterprise application software, SAP helps companies of all sizes and in all industries run at their best: 87% of the world’s total global commerce touches an SAP® system.
SAP’s machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into sustainable intelligent enterprises. SAP helps give people and organisations deep business insight and fosters collaboration that helps them stay ahead of their competition.
SAP simplifies technology for companies so they can consume their software the way they want – without disruption. SAP’s end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. The company has a number of solutions to support sustainability business processes from product carbon footprint to holistic reporting and steering.
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people’s lives. For more information, visit www.sap.com.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
