I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Kimberly Carpenter
Director, Large Business Customer Experience, NRG Energy
Overcoming the 3 Biggest Obstacles to Digital Transformation
February 17th, 2022, 10 AM – 11 AM SGT, Successfully held
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Presented by
Here’s what we discussed:
Network and learn with other tech and innovation leaders from financial services and insurance about how companies are accelerating their digital transformations, in particular how they are building, automating and managing legacy core system integrations and connecting those to the cloud.
Banks and insurers are scrambling to transform their businesses with new digital products, but some of these modernization journeys are a dead end. Fintech and Insurtech firms are actively creating new customer expectations, putting additional pressure on established companies. Acquiring these disruptors is one popular approach, but can create a whole new set of challenges.
In this session, we explored the core system integration roadblocks that can slow speed to market to a crawl and how to avoid them. We also discussed the technology strategies banks and insurers are using to launch digital products faster and drive new cost-saving efficiencies in the process.
Solution Experts
Here is what we learned:
Cheow Kok Lan, Chief Information Officer, Tokio Marine Insurance (Malaysia) Berhad
• The end result is the user experience. The customer should see the benefits of your digital transformation. The transformation needs to create value. It’s not just about the latest technology.
Sugata Sarkar, Managing Director and Global Head of Integration Technology, Standard Chartered Bank
• Digital transformation does not happen with just one new client-centric solution. Instead, it’s multiple things that go together that make life easier for the client. Mixing and matching APIs to achieve the desired business goal is the way to go.
• The banking industry hasn’t picked up on the technology yet. There is a gap between how companies are selling technology, and how it is being built.
• The cloud will help banks reach their digital transformation goals. SaaS can only do so much for banks.
• Whoever owns the API depends on the project. The client owns the API, but who does the quality control of the API to make sure it is properly functioning?
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About OpenLegacy:
OpenLegacy helps organizations quickly develop a composable enterprise by extending their core (legacy) systems to the web, mobile and cloud in days or weeks versus months. Our API software quickly reduces project backlog by automating and accelerating API creation, deployment, testing and management from core applications, mainframes, and databases. Together, business and IT teams can quickly, easily, and securely meet consumer, partner or employee demands for digital services without modernizing or replacing core systems, and without special programming skills or invasive changes to existing systems and architectures.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Ryan Smith
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Nicholas Zeisler
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Sabrina Sexton
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.