I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
Avoid These Core System Integration Traps
March 9th, 2022, 3 PM – 4 PM CET, Successfully held
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Presented by
Here’s what we discussed:
Most companies are building, automating and managing legacy core system integrations and connecting those to the cloud as part of “digital transformation”. Is it working?
Amazon has created painfully high customer expectations for digital products by building on top of legacy systems never designed for digital products. Inevitably some of these modernisation journeys fail because of accumulated technical debt, insufficient product planning, or both.
In this session, we explored legacy core system integrations and how to avoid the process and cultural roadblocks that can slow speed to market to a crawl. We also talked about the trap of treating digital transformation as a technology project rather than the business transformation project that it actually is.
Solution Experts
Here is what we learned:
Suman Mokhamatam, Head of API & B2B, Ericcson
Ericcson is very deep into its integration patterns, so it has a sort of ESB event processing with an API layer. The hurdle is breaking the monoliths on top of it because they cannot do the microservice until the architecture is homegrown. Mokhamatam said they manage quite well with the heavy amount of traffic they have.
Mokhamatan said they are in that hybrid phase trying to simultaneously provide business service internally while trying to eliminate the legacy systems.
Hans-Christian Fuchs, Digital Architecture, Deutsche Telekom
Fuchs is an enterprise architect who has been focused on APIs and services.
Their basic strategies include building green fields with the newest technology where they can, modernizing what they cannot place on a new architecture, and getting rid of monolithic structures that no longer make sense.
They cannot get rid of everything because there is too much legacy data accumulated over years and many mergers that is not easily transferred. Because they also are a financial institution, a lot of data can never go to a public cloud, although they are considering a self-managed internal cloud for that data.
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About OpenLegacy:
OpenLegacy helps organizations quickly develop a composable enterprise by extending their core (legacy) systems to the web, mobile and cloud in days or weeks versus months. Our API software quickly reduces project backlog by automating and accelerating API creation, deployment, testing and management from core applications, mainframes, and databases. Together, business and IT teams can quickly, easily, and securely meet consumer, partner or employee demands for digital services without modernizing or replacing core systems, and without special programming skills or invasive changes to existing systems and architectures.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
