Common Sense Virtual Roundtable:

Hybrid Approach to Product Support – Moving from Deflection to Solution

June 28th, 10 AM – 11 AM CT

Presented by

Mavenoid Logo

Here’s what we’ll discuss:

Hypergrowth consumer electronics companies need robust support centres with user manuals and documentation. However, many visitors avoid using these resources because they find it difficult to navigate or understand and end up reaching out to agents or chat-based support.

In this roundtable, we will discuss how to use a data-driven approach to focus on quick resolution while using historic data to identify common problems and areas best suited for automation.

Solution Expert

Galina-Ryzhenko
Head of Product at Mavenoid
LinkedIn

This is an executive peer group meeting for 8-10 Product Support leaders. We use a conversational, story-telling approach that works best when everyone participates. This is NOT a webinar or any kind of one-way presentation.

Who should apply for an invitation:

If you are looking to automate customer queries related to hardware reducing the need for agents to dive into manuals while on calls with customers
You have buying authority for your company

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

Here’s what attendees at past events have said:

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