I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
Rapid rates of digital transformation have generated so much data that created new vulnerabilities for investment banks & trading firms in APAC. The pace of transformation is exceeding the ability of their IT teams to predict and react to issues before they lead to downtime.
In this invitation-only session, we discussed:
Kumaresh joined the session to learn more about observability.
Digital transformation is key, and it requires more investment. Loan originations were done in 30 days, but now that’s too long, and it has to be cut down to 20 minutes, which is quite a shift. They want to simplify the process, and they are doing that by looking at it as a business service. Making the process easier drives value, and customers get their answer as quick as possible.
From an operations perspective, there are multiple technologies involves in driving the availability value. Heat maps also drive value.
Kumaresh feels the competition is further ahead on its transformation journeys because they are doing a better job with their data consumption. That is critical when understanding the behavior of the customer. They are not nimble because they have a legacy database.
ANZ wants to drill down into individual transactions to understand why customers are spending. They use different levels of monitoring for observability.
Stitching transactions together helps them better understand them but is not the best solution.
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
ITRS Group’s technology establishes and maintains operational resilience for businesses operating in demanding environments where technology failure means business failure. By transforming the mass of raw data into meaningful information, ITRS helps enterprises run their IT estates intelligently, prevent outages and maximize efficiency. With over 20 years’ experience serving enterprise clients across industry markets, 800 clients worldwide rely on ITRS for their estate monitoring, capacity planning, IT analytics and load testing.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.