I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Kimberly Carpenter
Director, Large Business Customer Experience, NRG Energy
How Observability Drives
Faster & Effective Digital Transformations for Financial Services
21st April, 2022, 3 PM – 4 PM SGT, Successfully held
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Presented by
Here’s what we discussed:
Rapid rates of digital transformation have generated so much data that created new vulnerabilities for investment banks & trading firms in APAC. The pace of transformation is exceeding the ability of their IT teams to predict and react to issues before they lead to downtime.
In this invitation-only session, we discussed:
- How do you transform your business digitally if you don’t have a clear, unified view of your stack?
- How do you accelerate time-to-market and rapidly scale without compromising uptime and the performance of your complex environments?
- It’s impossible to undergo a successful digital transformation without a clear understanding of your current state
- Findings from new global research on operational resilience and their implications not only for firms’ regulatory compliance, but their very survival
Here is what we learned:
Kumaresh Ponnusamy, Head of Engineering, Business Lending, ANZ
Kumaresh joined the session to learn more about observability.
Digital transformation is key, and it requires more investment. Loan originations were done in 30 days, but now that’s too long, and it has to be cut down to 20 minutes, which is quite a shift. They want to simplify the process, and they are doing that by looking at it as a business service. Making the process easier drives value, and customers get their answer as quick as possible.
From an operations perspective, there are multiple technologies involves in driving the availability value. Heat maps also drive value.
Kumaresh feels the competition is further ahead on its transformation journeys because they are doing a better job with their data consumption. That is critical when understanding the behavior of the customer. They are not nimble because they have a legacy database.
ANZ wants to drill down into individual transactions to understand why customers are spending. They use different levels of monitoring for observability.
Stitching transactions together helps them better understand them but is not the best solution.
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About ITRS Group:
ITRS Group’s technology establishes and maintains operational resilience for businesses operating in demanding environments where technology failure means business failure. By transforming the mass of raw data into meaningful information, ITRS helps enterprises run their IT estates intelligently, prevent outages and maximize efficiency. With over 20 years’ experience serving enterprise clients across industry markets, 800 clients worldwide rely on ITRS for their estate monitoring, capacity planning, IT analytics and load testing.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Ryan Smith
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Nicholas Zeisler
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Sabrina Sexton
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.