I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
2022 State of Observability and Log Management
May 26th, 2022, 11 AM – 12:30 PM CT, Successfully held
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Here’s what we discussed:
Modern IT and security organizations often need to manage petabytes of observability (logs, metrics, traces) data in real time. For some organizations, log data volumes are approaching the exabyte range.
When managing massive amounts of observability data, IT teams face obstacles from siloed tooling to prolonged incident resolution. Risk of accidental exposure of PII or credential data also increases.
In Feb 2022 Era Software ran a global survey of IT professionals across various industries and roles.
The findings quantify what’s driving the massive growth of observability data and captured innovations help make IT teams more productive. Era Software also discovered how organizations make actionable insights from all of their collected data.
The research findings are divided into three sections:
- Log data volumes are exploding but critically important
- How IT is managing the explosion of log data
- How innovation in observability is helping
Here is what we learned:
Adrian Fuller, Global IT Director Infrastructure, Platform & Application – Innovation & Cloud, UBS
• He is a big pro for analytics but does not know who does it right.
• Due to regulations, they cannot remove data. All its data must be stored in case regulators are looking for a pattern.
• Not every company has easily implementable tools that come off-the-shelf. But if categories are pre-loaded into the toolsets, it would help.
Dave Swierzynski, SVP Business Solutions Architecture / Vice President of Applications Development, Gallagher Bassett Services
• Dave joined the session to understand what’s going on and what’s available.
• They look at the logs for troubleshooting – who got in and when, and what happened.
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About Era Software:
EraSearch and EraCloud, our observability and analytics products, help organizations manage their data in real time, at a high scale, and at up to 90% lower cost than alternatives. Era Software helps modern IT and security organizations eliminate operational complexity and innovate faster with unified access to observability data. At the core of EraCloud and EraSearch is a Kubernetes-based database architecture built on the core principles of decoupled storage and compute, a true zero-schema data representation, and flexible indexing. As a result, you can significantly reduce your observability data’s size, cost, and complexity while still giving you lightning-fast queries across large data sets. Find out more at www.era.co.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
