I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
Key to Scaling DevOps Practices
March 3rd, 2022, 11 AM – 12 PM SGT, Successfully held
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Here’s what we discussed:
As organisations rush to deliver digital services and make customers happier, DevOps teams and processes are critical to achieving transformation goals while ensuring speed, quality, reliability, and delightful customer experience.
In our recent 2021 DevOps report, we asked 1,300 global development and DevOps leaders about the challenges of scaling DevOps and keeping up with the demand for digital innovation.
And here’s what we heard:
- Teams are struggling to keep up with digital transformation goals
- 27% of Leaders cite siloed teams, complexity, and manual labour as their biggest challenges
- 79% say extending AIOps is critical to driving innovation moving forward
In a similar vein, Google’s DORA Report 2021 and 2021 State of DevOps Report point out a scientific approach to DevOps self-assessment methodology which we recommend as a versatile self-assessment tool :
- Deployment frequency
- Lead time to changes
- Time to restore services
- Change failure rate
- Shift from availability to reliability
Our participants Joined this roundtable discussion as we shared the key to execute a DevOps maturity assessment, overcome common hurdles/challenges, and jump starting your DevOps practices and workflows. The resulting effect on your business is better attainment of business objectives and happier technology teams.
Here is what we learned:
- Doing a transformation takes a top-down and bottom-up report. It has to resonate with the developers and be easy to adopt. The technology winds up being nothing if no one adopts it.
- Champions are needed to make them understand what it means and how it will impact the organization.
- Security is put into DevOps to become DevSecOps by putting policy into code and embedding it in the pipeline. Developers won’t become security experts but becoming security-aware. It’s about shifting left and shielding right.
- With legacy applications, you have to analyze the business risks. We’re not doing transformation for transformation, there has to be a business reason for it.
- One of our participants joined the session because he is trying to change the culture of DevOps within his company.
- DevOps is not about the tools or how it’s being done, but about the culture of the business.
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About Dynatrace:
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest enterprises trust Dynatrace® to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
