I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
All-In-One Finance: Super Apps or Purpose-Built Digital Banking Experiences?
June 9th, 2021, Successfully held
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Here’s what we discussed:
Powerful and lasting customer engagement typically requires three key components: context, consistency and convenience. Consumers no longer see the risk in dealing with niche players, instead, consumers gravitate toward great experiences that just work. They have grown accustomed to no-barrier engagements taking them two minutes, on average, to get what they need (i.e., an app install with instant verification).
Using customer data to offer better financial products than competitors (context), and carrying that knowledge forward throughout the customer journey (consistency), will naturally result in the ease of doing business (convenience).
As a bank, how do you convert users of your banking apps to become loyal, long-term customers that choose your financial products and services, repeatedly? How are you delivering on the promise of “contextual convenience?””
In this thought-provoking roundtable discussion, our attendees joined their banking peers as we shared insights and real-world examples on how banks – large and small – are:
- Getting started in their digital journeys
- Redefining the customer experience
- Creating tailored financial products and distributing them at point of need – when it matters most!
- Embedding compelling offerings like “”Buy Now, Pay Later”” into the customer journey
- Providing niche solutions for the gig economy (e.g., immediate deposits per ride for Uber drivers)
We uncovered how digital banking is redefining the customer experience. And, by providing contextual convenience, an integral part of customer lifestyles.
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About Technisys:
Go Beyond Digital Banking – Differentiate with Cyberbank
Cyberbank is a Digital Engagement accelerator and Next-Gen Core banking platform. Designed to help banks & Fintech differentiate by adapting to changing consumer behaviors and helping them become an integral part of their customers’ lives.
Two pieces, a single architecture. Cloud Native, API-centric and microservices based, a one of a kind digital banking backbone.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
