Solvemate - Can Chatbots Truly Be Personalized?
Common Sense Virtual Roundtable:

Can Chatbots Truly Be Personalized?

November 2nd, 2021, Successfully held

Presented by

Solvemate

Here’s what we discussed:

Most bots are considered anything but personal. What have companies done in 2021 to create customer service automation that feels personal? How is modern CS automation creating happiness instead of frustrated customers typing “representative” into a chatbot window? How are companies ensuring we don’t forget the “intelligence” part of AI?

Solvemate CEO, Erik Pfannmöller led a small group of CX and Customer Support leaders in a discussion of these and more questions. We also talked about how recent advances in bot technology are driving even more value from companies’ investment in Zendesk.

Moderated by 

Erik Pfannmöller
CEO, Solvemate
LinkedIn

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

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